Freight Forwarder Apprentice Professional
5 days ago
We are seeking a highly motivated and detail-oriented International Freight Forwarder Apprentice to join our team at DHL Germany. The successful candidate will have the opportunity to work closely with our experienced professionals and develop their skills and knowledge in the field of international freight forwarding. This role offers a competitive salary and the opportunity to gain a valuable qualification.
Main Responsibilities:
* Develop strong relationships with internal and external customers
* Provide excellent customer service and respond promptly to all customer inquiries
* Maintain accurate records and ensure compliance with Customs regulations
* Collaborate with Carriers and Handling Agents to resolve any issues or discrepancies
* Work closely with DGF departments on Ocean freight planning and coordination
* Liaise with DGF Transport & Warehouse teams on Ocean freight planning and coordination
* Liaise with overseas offices on Ocean freight planning and coordination
* Maintain accurate records and utilise Company systems to create, manage, and maintain freight movements
* Ensure interactions comply with DPDHL Code of Conduct and other compliance requirements
* Contribute to the 'First Choice' continuous improvement program
* Participate in monthly team briefing sessions
* Complete statutory and mandatory training as required
Requirements:
* Proven experience in customer service and administration
* Excellent communication and interpersonal skills
* Ability to work effectively in a team environment
* Strong analytical and problem-solving skills
* Proficient in Microsoft Office and other relevant software
* Desirable: 5 x GCSEs including English and Maths
Salary and Benefits:
A competitive salary of £30,000 per annum, with incremental increases and benefits in line with permanent employees will be offered. The apprenticeship will be for a c24 month Fixed Term Contract (FTC), with the aim that Apprentices move into a permanent position within the business – subject to a suitable vacancy being available and in line with the selection process for the role.
Qualifications:
Upon successful completion of the Apprenticeship, you will gain the following qualification: International Freight Forwarder Level 3.
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