Customer Experience Representative

1 week ago


Wilmslow, Cheshire East, United Kingdom Britannia Hotels Full time

Customer Experience Representative Wanted

We're seeking a detail-oriented Customer Experience Representative to join our team at Britannia Hotels' Manchester Airport Inn in Wilmslow, SK9 4LR, United Kingdom. As a representative, you'll be responsible for delivering exceptional guest experiences and providing personalized services to ensure customer satisfaction.

Your Main Tasks:

  • Manage the cleanliness and organization of the bar area to meet our high standards.
  • Offer personalized service by taking orders, serving food and beverages, and recommending items to guests.
  • Prepare the bar for service by clearing tables, restocking supplies, and ensuring adequate glassware and stock levels.

Benefits and Perks:

  • Enjoy significant discounts when staying at any of our 60 UK hotels.
  • Get 50% off food and drink when staying at one of our hotels.
  • Take advantage of friends and family hotel stay discounts.
  • Experience reduced membership at our leisure clubs.
  • Enjoy free meals on duty (where applicable).
  • Receive a free uniform (if applicable to your role).
  • Benefit from up to 28 days' annual leave, including bank holidays.
  • Pension scheme enrollment is also included.

Expected Salary: £18,000 - £20,000 per annum based on experience.



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