Customer Service Specialist

2 weeks ago


Wilmslow, Cheshire East, United Kingdom ENGINEERINGUK Full time
About the Role

We are seeking a skilled Customer Assistant to join our team at ENGINEERINGUK. As a key member of our retail staff, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

Main Responsibilities
  • Dressing and styling mannequins to agreed standards to create visually appealing store displays.
  • Implementing seasonal window displays that showcase our products in an attractive and engaging way.
  • Maintaining 'best in town' standards through presentation, visual merchandising principles, and store cleanliness.
  • Working collaboratively with colleagues to ensure seamless service delivery across all channels.
  • Serving customers efficiently and effectively, providing product recommendations and resolving any queries or concerns they may have.
  • Utilizing digital tools and communication channels to stay connected with customers and colleagues.


Key Capabilities
  • Understanding M&S operations, strategy, and future direction to provide informed insights and suggestions.
  • Delivering excellent work with great attention to detail, consistently meeting or exceeding expectations.
  • Acting on feedback and asking for it regularly to drive continuous improvement and growth.
  • Setting performance objectives with line managers to align with company goals and priorities.


Technical Skills and Experience
  • Comprehensive styling skills for instore visual elements and windows to create visually appealing displays.
  • Strong knowledge of Visual Merchandising principles to inform display decisions and drive sales growth.
  • Contributing to store sales and cost control by maintaining high standards and working efficiently.
  • Good level of product knowledge and services across the store to provide expert advice and recommendations.


Estimated Salary: £25,000 - £30,000 per annum, depending on experience.

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