Customer Service Specialist

4 days ago


Wilmslow, Cheshire East, United Kingdom Hanna Sillitoe Full time

About Hanna Sillitoe

We are a skincare and supplement company seeking a compassionate Customer Care Specialist to join our team, providing warm and knowledgeable assistance to customers via email and phone.

Job Summary

This role involves providing prompt customer support via email and occasionally phone. You will also educate customers on our products to help them make informed choices, assist with order processing, tracking, and resolving delivery issues, and gather valuable customer feedback.

Key Responsibilities:

  • Provide customer support via email and phone.
  • Educate customers on our products.
  • Assist with order processing, tracking, and resolving delivery issues.
  • Gather customer feedback.

Requirements:

  • Candidates should have empathy and kindness, understanding the importance of treating each customer with care.
  • You should be comfortable with CRM systems, email, chat tools, and order management software.
  • Ongoing support and training are provided to help you excel in your role and grow your career.
  • The ideal candidate will work from our scenic Alderley Park location, known for its beautiful surroundings and vibrant community.

Compensation & Benefits

The estimated annual salary for this position is $42,000 - $55,000, depending on experience. Our benefits package includes ongoing support and training, competitive compensation, and a beautiful working environment.



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