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Operations Support Coordinator

2 months ago

Ringwood, United Kingdom The Work Shop Resourcing Ltd Full time
Operations Support Administrator

We are seeking a highly organized and detail-oriented Operations Support Administrator to join our busy team at The Work Shop Resourcing Ltd. This role offers the opportunity to work in a dynamic office environment where you will play a crucial role in coordinating schedules and ensuring smooth operations.

Key Responsibilities:
  • Manage the administration of new customer surveys, ensuring timely and accurate processing.
  • Scan and upload all surveyor paperwork, maintaining a secure and organized digital record.
  • Provide administrative support for Building Control related tasks, including variation of contract paperwork.
  • Communicate survey-related issues with customers, addressing their queries and concerns.
  • Perform other administration tasks involved in the processing of customer orders, ensuring seamless execution.
  • Support the Installation Manager and service engineers, facilitating effective collaboration.
  • Work with customers to arrange installation dates, coordinating schedules to meet their needs.
  • Book installations according to the fitting team's schedules, ensuring timely completion.
  • Liaise with the fitting team on the day of installation to confirm work completion.
  • Collaborate with the contracts team for final payments, ensuring accurate and timely processing.
  • Order additional parts or stock items required for installation completion.
  • Book service engineers, surveyors, or quality control visits as necessary.
  • Record and upload relevant paperwork on customer files, maintaining a secure and organized digital record.
  • Keep customers updated on progress, addressing their queries and concerns.
Working Hours and Benefits:

Monday-Friday, 08:30am-17:30pm, with an hour for lunch. Enjoy a range of benefits, including company events, company pension, cycle to work scheme, discounted or free food, free or subsidized travel, free parking, health & wellbeing programme, life insurance, on-site parking, and referral programme.