Part-time Call Operator

6 months ago


Ringwood, United Kingdom Careline Support Ltd Full time

Known internally as Part-time Careline Operator 

Location: Office based in Ringwood, Hampshire
Hours: 26.25 hours per week, covering a rolling rota of 4 shifts on / 4 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)
Shifts: 10:30pm - 6.30am, occasional flexibility required to cover absence
Pay rate: From £13.70 per hour (inclusive of shift allowance), depending on experience

About the role

Our Part-time Call Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.

You will work as part of the team, providing telephone-based customer support with responsibilities including:

Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice. Logging each call in our CRM system ensuring information is accurately recorded. Providing a friendly, responsive, and attentive approach on every call.

About you

As a Call Operator, you will be able to:

Display a warm and friendly telephone manner. Be calm in a crisis situation and work well under pressure. Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases. Demonstrate a high standard of written and spoken English. As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach. It is desirable to have a degree of experience in telephone-based or fast-paced customer service environments.

Your rewards

Annual holiday of 22 days per annum, pro rata Supportive and friendly team ‘On the job’ training from your initial induction and throughout your time with Careline Career development opportunities Bright, contemporary offices based in Ringwood. Free on-site parking Group pension scheme Eye care vouchers Rewards for colleague referrals John Lewis vouchers for expectant Mums and Dads Health screening every 3 years Life assurance 1 x salary Rewarding work; you’ll be making a positive difference every day

By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations

Company Values - TORCH – Trust – Openness – Respect – Communication – Honesty

About us

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today

We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy. 



  • Ringwood, United Kingdom Churchill Retirement Living Full time

    **Known internally as Part-time Careline Operator** - ** Location: Office based in Ringwood, Hampshire** - ** Hours: 29.5 hours per week, **covering a rolling rota of 5 shifts on / 3 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)** - ** Shifts**:7am-2:15pm - occasional flexibility required to...


  • Ringwood, United Kingdom Careline Support Ltd Full time

    Known internally as Part-time Careline Operator ​Location: Office based in Ringwood, HampshireHours: 22.5 or 30 hours per week, worked as 3 or 4 days per week, to include rostered weekends and Bank Holidays (including Christmas period on the rota)Shifts: 12:00 to 20:00 (inclusive of 30 min unpaid break), rolling rota Salary: From £11.28 per hour,...


  • Ringwood, United Kingdom Churchill Retirement Living Full time

    **Known internally as Part-time Careline Operator** - **Location: Office based in Ringwood, Hampshire** - ** Hours: 30 hours per week, worked as 4 days per week, to include rostered weekends and Bank Holidays** - ** Shifts: 12:00 to 20:00 (inclusive of 30 min unpaid break), 8 week rolling rota** - **Salary: Negotiable from £18,400 p/a, (actual salary based...


  • Ringwood, United Kingdom Churchill Estates Management Full time

    **Known internally as Part-time Careline Operator** - **Location: Office based in Ringwood, Hampshire** - ** Hours: 30 hours per week, worked as 4 days per week, to include rostered weekends and Bank Holidays** - ** Shifts: 12:00 to 20:00 (inclusive of 30 min unpaid break), 8 week rolling rota** - **Salary: Negotiable from £18,400 p/a, (actual salary based...


  • Ringwood, United Kingdom Churchill Retirement Living Full time

    **Known internally as Part-time Careline Operator** - ** Location: Office based in Ringwood, Hampshire** - ** Hours: 26.25** hours per week, **covering a rolling rota of 4 shifts on / 4 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)** - ** Shifts: 10:30pm - 6.30am, occasional flexibility...


  • Ringwood, United Kingdom Careline Support Ltd Full time

    Known internally as Part-time Careline Operator ​Location: Call Centre based in Ringwood, Hampshire (you will work on site)Shifts required: 15:00 to 20:00 worked as 4 shifts on and 4 shifts off. This will include weekends and Bank holidays on the rosterSalary: Circa £22-23,000 per annum, pro rata for part-time (from £11.28 per hour)​About the...


  • Ringwood, United Kingdom Careline Support Ltd Full time

    Known internally as Part-time Careline Operator Location: Office based in Ringwood, HampshireHours: 26.25 hours per week, covering a rolling rota of 4 shifts on / 4 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)Shifts: 10.30pm-6:30am - occasional flexibility required to cover other shiftsPay...

  • Call Operator

    6 months ago


    Ringwood, United Kingdom Careline Support Ltd Full time

    Known internally as Careline Operator Location: Office based in Ringwood, HampshireHours: 37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period)Shifts: 08:30 to 20:00 (inclusive of 45 min unpaid break). We are happy to consider shorter...

  • Call Operator

    4 weeks ago


    Ringwood, United Kingdom Careline Support Ltd Full time

    Do you want a role where you can make a difference?​What you’ll be doing as a Call Operator Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.Accurately logging each call and inputting information into our CRM call...

  • Call Operator

    5 months ago


    Ringwood, United Kingdom Churchill Retirement Living Full time

    **Known internally as Careline Operator** - ** Location: Office based in Ringwood, Hampshire** - ** Hours: 37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays** - **Salary: Negotiable circa £23,000 p/a, depending on experience, to be discussed at interview** **About the role** Our Careline...

  • Call Operator

    5 months ago


    Ringwood, United Kingdom Churchill Estates Management Full time

    **Known internally as Careline Operator** - ** Location: Office based in Ringwood, Hampshire** - ** Hours: 37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays** - **Salary: Negotiable circa £23,000 p/a, depending on experience, to be discussed at interview** **About the role** - Our Careline...

  • Call Operator

    5 months ago


    Ringwood, United Kingdom Churchill Retirement Living Full time

    **Known internally as Careline Operator** - ** Location: Office based in Ringwood, Hampshire** - ** Hours: Average 37.5 hours per week, worked as ‘5 shifts on / 3 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period)** - ** Shifts: 6:30am to 3.30pm or 7am to 4pm (inclusive of 45 min...

  • Call Operator

    5 months ago


    Ringwood, United Kingdom Churchill Estates Management Full time

    **Known internally as Careline Operator** - ** Location: Office based in Ringwood, Hampshire** - ** Hours: Average 37.5 hours per week, worked as ‘5 shifts on / 3 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period)** - ** Shifts: 6:30am to 3.30pm or 7am to 4pm (inclusive of 45 min...

  • Senior Call Operator

    5 months ago


    Ringwood, United Kingdom Churchill Retirement Living Full time

    **Senior Careline Operator / Senior Call Operator** **Location: Office based in Ringwood, Hampshire** **Hours: 37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays** **Salary: Negotiable from £25,000 p/a, depending on experience, to be discussed at interview** **What does the role involve?** Our...

  • Call Operator

    2 weeks ago


    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    Do you want a role where you can make a difference? What you'll be doing as a Call Operator Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice. Accurately logging each call and inputting information into our CRM call...

  • Call Operator

    5 months ago


    Ringwood, United Kingdom Careline Support Ltd Full time

    This position is known internally as 'Careline Operator'Location: Ringwood, Hampshire, BH24 3FA - office basedSalary:​ Circa £23,000 per annum, pro rata, dependent on experience, plus Company benefitsHours: Variety of hours, full-time or part-timeShifts: Preference for 4 on / 4 off, we would be delighted to explore options at interview​We are delighted...

  • Senior Call Operator

    5 months ago


    Ringwood, United Kingdom Churchill Estates Management Full time

    **Known internally as Senior Careline Operator** **Location: Office based in Ringwood, Hampshire** **Hours: 37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays** **Salary: Negotiable from £25,000 p/a, depending on experience, to be discussed at interview** **What does the role involve?** - Our...

  • Calling All Students

    5 months ago


    Ringwood, United Kingdom K5 Communications Full time

    **Calling All Students / Are You About to Break Up for Summer?** Join our growing Team at K5 Communications! Do you have a natural knack for being able to strike up conversation? Are you ready to start a rewarding part-time job this summer? Look no further! At K5 Communications, we value dedication and success, and we reward it handsomely. We're on the...


  • Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Operations Manager / Call Centre Manager to lead our call centre team in Ringwood, Hampshire. As a seasoned professional, you will be responsible for the operational efficiency of the call centre, resource levels, management of colleagues and compliance, ensuring that the call centre meets high-quality call...


  • Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced Operations Manager / Call Centre Manager to lead our call centre team in Ringwood, Hampshire. As a seasoned professional, you will be responsible for the operational efficiency of the call centre, resource levels, management of colleagues and compliance, ensuring that the call centre meets high-quality call...