Part-time Call Operator

4 weeks ago

Ringwood, United Kingdom Churchill Retirement Living Full time

**Known internally as Part-time Careline Operator**
- **Location: Office based in Ringwood, Hampshire**
- ** Hours: 30 hours per week, worked as 4 days per week, to include rostered weekends and Bank Holidays**
- ** Shifts: 12:00 to 20:00 (inclusive of 30 min unpaid break), 8 week rolling rota**
- **Salary: Negotiable from £18,400 p/a, (actual salary based on 30 hours per week) depending on experience, to be discussed at interview**

**About the role**

Our Careline Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.

As a Part-time Careline Operator, you will work as part of the team, providing telephone-based customer support with responsibilities including:

- Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
- Logging each call in our CRM system ensuring information is accurately recorded.
- Providing a friendly, responsive, and attentive approach on every call.

**About you**

As a Part-time Careline Operator, you will be able to:

- Display a warm and friendly telephone manner.
- Be calm in a crisis situation and work well under pressure.
- Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases.
- Demonstrate a high standard of written and spoken English.
- As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach.
- It is desirable to have a degree of experience in telephone-based or fast-paced customer service environments.
- Opportunities for Senior Operators with call centre experience are also available.

**Your rewards**
- Annual holiday of 22 days per annum, pro rata for part-time
- Supportive and friendly team
- ‘On the job’ training from your initial induction and throughout your time with Careline
- Career development opportunities
- Bright, contemporary offices based in Ringwood.
- Free on-site parking
- Group pension scheme
- Eye care vouchers
- Rewards for colleague referrals
- John Lewis vouchers for expectant Mums and Dads
- Health screening every 3 years
- Life assurance 1 x salary
- Rewarding work; you’ll be making a positive difference every day

By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company excellent for long-term career aspirations

Company Values - TORCH - Trust - Openness - Respect - Communication - Honesty

**About us**

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

**Location**

Office

**Department**

Customer Services

**Job Title**

Part-time Call Operator

**Salary**

From £18,400 per annum (part-time salary)

**Experience**

Part-time

**City**

Ringwood, Hampshire, BH24 3FA

**Country**

United Kingdom

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