Part-time Call Operator

7 months ago


Ringwood, United Kingdom Churchill Retirement Living Full time

**Known internally as Part-time Careline Operator**
- **Location: Office based in Ringwood, Hampshire**
- ** Hours: 30 hours per week, worked as 4 days per week, to include rostered weekends and Bank Holidays**
- ** Shifts: 12:00 to 20:00 (inclusive of 30 min unpaid break), 8 week rolling rota**
- **Salary: Negotiable from £18,400 p/a, (actual salary based on 30 hours per week) depending on experience, to be discussed at interview**

**About the role**

Our Careline Operators provide emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments right across the UK.

As a Part-time Careline Operator, you will work as part of the team, providing telephone-based customer support with responsibilities including:

- Taking incoming calls and responding to a variety of situations including medical emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
- Logging each call in our CRM system ensuring information is accurately recorded.
- Providing a friendly, responsive, and attentive approach on every call.

**About you**

As a Part-time Careline Operator, you will be able to:

- Display a warm and friendly telephone manner.
- Be calm in a crisis situation and work well under pressure.
- Embrace and learn new IT systems and technical knowledge with ease and be familiar with customer databases.
- Demonstrate a high standard of written and spoken English.
- As a customer service professional, you will understand the importance of excellent customer skills and a ‘customer first’ approach.
- It is desirable to have a degree of experience in telephone-based or fast-paced customer service environments.
- Opportunities for Senior Operators with call centre experience are also available.

**Your rewards**
- Annual holiday of 22 days per annum, pro rata for part-time
- Supportive and friendly team
- ‘On the job’ training from your initial induction and throughout your time with Careline
- Career development opportunities
- Bright, contemporary offices based in Ringwood.
- Free on-site parking
- Group pension scheme
- Eye care vouchers
- Rewards for colleague referrals
- John Lewis vouchers for expectant Mums and Dads
- Health screening every 3 years
- Life assurance 1 x salary
- Rewarding work; you’ll be making a positive difference every day

By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company excellent for long-term career aspirations

Company Values - TORCH - Trust - Openness - Respect - Communication - Honesty

**About us**

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

**Location**

Office

**Department**

Customer Services

**Job Title**

Part-time Call Operator

**Salary**

From £18,400 per annum (part-time salary)

**Experience**

Part-time

**City**

Ringwood, Hampshire, BH24 3FA

**Country**

United Kingdom



  • Ringwood, United Kingdom Churchill Retirement Living Full time

    **Known internally as Part-time Careline Operator** - ** Location: Office based in Ringwood, Hampshire** - ** Hours: 29.5 hours per week, **covering a rolling rota of 5 shifts on / 3 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)** - ** Shifts**:7am-2:15pm - occasional flexibility required to...


  • Ringwood, United Kingdom Careline Support Ltd Full time

    Known internally as Part-time Careline Operator ​Location: Office based in Ringwood, HampshireHours: 22.5 or 30 hours per week, worked as 3 or 4 days per week, to include rostered weekends and Bank Holidays (including Christmas period on the rota)Shifts: 12:00 to 20:00 (inclusive of 30 min unpaid break), rolling rota Salary: From £11.28 per hour,...


  • Ringwood, United Kingdom Churchill Estates Management Full time

    **Known internally as Part-time Careline Operator** - **Location: Office based in Ringwood, Hampshire** - ** Hours: 30 hours per week, worked as 4 days per week, to include rostered weekends and Bank Holidays** - ** Shifts: 12:00 to 20:00 (inclusive of 30 min unpaid break), 8 week rolling rota** - **Salary: Negotiable from £18,400 p/a, (actual salary based...


  • Ringwood, United Kingdom Churchill Retirement Living Full time

    **Known internally as Part-time Careline Operator** - ** Location: Office based in Ringwood, Hampshire** - ** Hours: 26.25** hours per week, **covering a rolling rota of 4 shifts on / 4 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)** - ** Shifts: 10:30pm - 6.30am, occasional flexibility...


  • Ringwood, United Kingdom Careline Support Ltd Full time

    Known internally as Part-time Careline Operator ​Location: Call Centre based in Ringwood, Hampshire (you will work on site)Shifts required: 15:00 to 20:00 worked as 4 shifts on and 4 shifts off. This will include weekends and Bank holidays on the rosterSalary: Circa £22-23,000 per annum, pro rata for part-time (from £11.28 per hour)​About the...


  • Ringwood, United Kingdom Careline Support Ltd Full time

    Known internally as Part-time Careline Operator Location: Office based in Ringwood, HampshireHours: 26.25 hours per week, covering a rolling rota of 4 shifts on / 4 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)Shifts: 10:30pm - 6.30am, occasional flexibility required to cover absencePay...


  • Ringwood, United Kingdom Careline Support Ltd Full time

    Known internally as Part-time Careline Operator Location: Office based in Ringwood, HampshireHours: 26.25 hours per week, covering a rolling rota of 4 shifts on / 4 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)Shifts: 10.30pm-6:30am - occasional flexibility required to cover other shiftsPay...

  • Call Operator

    7 months ago


    Ringwood, United Kingdom Careline Support Ltd Full time

    Known internally as Careline Operator Location: Office based in Ringwood, HampshireHours: 37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period)Shifts: 08:30 to 20:00 (inclusive of 45 min unpaid break). We are happy to consider shorter...

  • Call Operator

    2 months ago


    Ringwood, United Kingdom Careline Support Ltd Full time

    Do you want a role where you can make a difference?​What you’ll be doing as a Call Operator Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.Accurately logging each call and inputting information into our CRM call...

  • Call Operator

    6 months ago


    Ringwood, United Kingdom Churchill Retirement Living Full time

    **Known internally as Careline Operator** - ** Location: Office based in Ringwood, Hampshire** - ** Hours: Average 37.5 hours per week, worked as ‘5 shifts on / 3 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period)** - ** Shifts: 6:30am to 3.30pm or 7am to 4pm (inclusive of 45 min...

  • Call Operator

    6 months ago


    Ringwood, United Kingdom Churchill Estates Management Full time

    **Known internally as Careline Operator** - ** Location: Office based in Ringwood, Hampshire** - ** Hours: Average 37.5 hours per week, worked as ‘5 shifts on / 3 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period)** - ** Shifts: 6:30am to 3.30pm or 7am to 4pm (inclusive of 45 min...

  • Call Operator

    2 months ago


    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    Do you want a role where you can make a difference? What you'll be doing as a Call Operator Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice. Accurately logging each call and inputting information into our CRM call...

  • Call Operator

    7 months ago


    Ringwood, United Kingdom Careline Support Ltd Full time

    This position is known internally as 'Careline Operator'Location: Ringwood, Hampshire, BH24 3FA - office basedSalary:​ Circa £23,000 per annum, pro rata, dependent on experience, plus Company benefitsHours: Variety of hours, full-time or part-timeShifts: Preference for 4 on / 4 off, we would be delighted to explore options at interview​We are delighted...

  • Calling All Students

    6 months ago


    Ringwood, United Kingdom K5 Communications Full time

    **Calling All Students / Are You About to Break Up for Summer?** Join our growing Team at K5 Communications! Do you have a natural knack for being able to strike up conversation? Are you ready to start a rewarding part-time job this summer? Look no further! At K5 Communications, we value dedication and success, and we reward it handsomely. We're on the...


  • Ringwood, Hampshire, United Kingdom Careline Support Full time

    Job DescriptionOur Call Operators are the face of Careline Support, providing a high-quality service to our residents. If you are a customer-focused individual with excellent communication skills, we would love to hear from you.About The Job:You will be answering incoming calls from residents, responding to situations including emergencies, fire alarms and...


  • ringwood, United Kingdom Churchill Estates Management Ltd Full time

    JOB TITLE: Call Centre Supervisor (Careline Supervisor) LOCATION: Office based in Ringwood, Hampshire HOURS: Average hours 37 per week. Overtime may be requested occasionally SHIFTS: Rolling shift roster 4 on / 4 off, mainly 08:30 to 20:00, with occasional unsociable hours / nights. A flexible approach is required to have visibility across the team. ON...

  • Call Centre Supervisor

    7 months ago


    Ringwood, United Kingdom Churchill Estates Management Ltd Full time

    JOB TITLE: Call Centre Supervisor (Careline Supervisor)LOCATION: Office based in Ringwood, HampshireHOURS: Average hours 37 per week. Overtime may be requested occasionallySHIFTS: Rolling shift roster 4 on / 4 off, mainly 08:30 to 20:00, with occasional unsociable hours / nights. A flexible approach is required to have visibility across the team.ON CALL:...

  • On-call Firefighter

    6 months ago


    Ringwood, United Kingdom Hampshire Fire and Rescue Service Full time

    **Job Details**: **Salary Range**: £5,332 per annum plus additional incident call out payments at £16.54 per hour **Work Location**: Ringwood Fire Station **Hours per week**: Minimum of 35 on-call hours per week **Contract Type**: Permanent **The Role**: An on-call firefighter is a paid person employed by the fire and rescue service who is ‘on...

  • Call Centre Manager

    7 months ago


    Ringwood, United Kingdom Churchill Estates Management Ltd Full time

    Job title: Operations Manager / Call Centre Manager (Careline Support Ltd)Location: Office based at Careline Support Ltd, in RingwoodHours: 37 per week, Monday to Friday (with occasional weekends, evenings and nights when required)Package: Competitive salary, company car or cash for car incentive, plus excellent Colleague benefits​Due to a successful...

  • Call Centre Assistant

    6 months ago


    Ringwood, United Kingdom Specsavers Full time

    Join our team as a Call Centre Assistant, and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers - a home where your previous optical expertise will be truly valued and where you’ll be given the opportunity to thrive. At Specsavers, our Call Centre Assistants are essential in shaping the...