Call Operator
7 months ago
This position is known internally as 'Careline Operator'
Location: Ringwood, Hampshire, BH24 3FA - office based
Salary: Circa £23,000 per annum, pro rata, dependent on experience, plus Company benefits
Hours: Variety of hours, full-time or part-time
Shifts: Preference for 4 on / 4 off, we would be delighted to explore options at interview
We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a personable, motivated and diligent person to join our amazing team.
Why work for us?
Fantastic Colleague Benefits
Overtime opportunities
Supportive and friendly team
Extensive training from your initial induction and throughout your career
Career development opportunities
Bright, contemporary offices based in Ringwood
Free on-site parking
Rewarding work; you’ll be making a positive difference every day
And, if you’re just starting out in your career, you can gain valuable work experience with a respected company, excellent for your long-term career aspirations
About the role
You’ll be taking incoming calls from retired Homeowners right across the UK, responding to a variety of situations including emergencies (eg, accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice
Logging each call into our CRM system and ensuring information is accurately recorded
Remaining alert to ensure you are ready and available for your next customer
Liaising with Lodge Managers, based within our retirement developments
A flexible, friendly and responsive approach is essential.
No sales, just great customer service
There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.
Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty
About you
We are looking for people with excellent customer service skills, especially those with telephone based experience, such as emergency control room, contact / call centres, telephone marketing, hospitality or similar
You will be a great listener and communicator, motivated, reliable, resilient, empathetic, calm in a crisis and with good common sense
You'll be flexible to work on a roster basis inclusive of some weekends and Bank Holidays
A good standard of written and spoken English and IT skills is essential
About us
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.
-
Call Operator
2 months ago
Ringwood, United Kingdom Careline Support Ltd Full timeDo you want a role where you can make a difference?What you’ll be doing as a Call Operator Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.Accurately logging each call and inputting information into our CRM call...
-
Call Operator
7 months ago
Ringwood, United Kingdom Careline Support Ltd Full timeKnown internally as Careline Operator Location: Office based in Ringwood, HampshireHours: 37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period)Shifts: 08:30 to 20:00 (inclusive of 45 min unpaid break). We are happy to consider shorter...
-
Call Operator
6 months ago
Ringwood, United Kingdom Churchill Retirement Living Full time**Known internally as Careline Operator** - ** Location: Office based in Ringwood, Hampshire** - ** Hours: Average 37.5 hours per week, worked as ‘5 shifts on / 3 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period)** - ** Shifts: 6:30am to 3.30pm or 7am to 4pm (inclusive of 45 min...
-
Call Centre Operative
2 days ago
Ringwood, Hampshire, United Kingdom Careline Support Full timeJob DescriptionOur Call Operators are the face of Careline Support, providing a high-quality service to our residents. If you are a customer-focused individual with excellent communication skills, we would love to hear from you.About The Job:You will be answering incoming calls from residents, responding to situations including emergencies, fire alarms and...
-
Call Operator
6 months ago
Ringwood, United Kingdom Churchill Estates Management Full time**Known internally as Careline Operator** - ** Location: Office based in Ringwood, Hampshire** - ** Hours: Average 37.5 hours per week, worked as ‘5 shifts on / 3 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period)** - ** Shifts: 6:30am to 3.30pm or 7am to 4pm (inclusive of 45 min...
-
Call Operator
2 months ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeDo you want a role where you can make a difference? What you'll be doing as a Call Operator Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice. Accurately logging each call and inputting information into our CRM call...
-
Part-time Call Operator
7 months ago
Ringwood, United Kingdom Churchill Retirement Living Full time**Known internally as Part-time Careline Operator** - ** Location: Office based in Ringwood, Hampshire** - ** Hours: 29.5 hours per week, **covering a rolling rota of 5 shifts on / 3 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)** - ** Shifts**:7am-2:15pm - occasional flexibility required to...
-
Part-time Call Operator
7 months ago
Ringwood, United Kingdom Careline Support Ltd Full timeKnown internally as Part-time Careline Operator Location: Office based in Ringwood, HampshireHours: 22.5 or 30 hours per week, worked as 3 or 4 days per week, to include rostered weekends and Bank Holidays (including Christmas period on the rota)Shifts: 12:00 to 20:00 (inclusive of 30 min unpaid break), rolling rota Salary: From £11.28 per hour,...
-
Part-time Call Operator
7 months ago
Ringwood, United Kingdom Churchill Retirement Living Full time**Known internally as Part-time Careline Operator** - **Location: Office based in Ringwood, Hampshire** - ** Hours: 30 hours per week, worked as 4 days per week, to include rostered weekends and Bank Holidays** - ** Shifts: 12:00 to 20:00 (inclusive of 30 min unpaid break), 8 week rolling rota** - **Salary: Negotiable from £18,400 p/a, (actual salary based...
-
Part-time Call Operator
7 months ago
Ringwood, United Kingdom Churchill Retirement Living Full time**Known internally as Part-time Careline Operator** - ** Location: Office based in Ringwood, Hampshire** - ** Hours: 26.25** hours per week, **covering a rolling rota of 4 shifts on / 4 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)** - ** Shifts: 10:30pm - 6.30am, occasional flexibility...
-
Part-time Call Operator
7 months ago
Ringwood, United Kingdom Churchill Estates Management Full time**Known internally as Part-time Careline Operator** - **Location: Office based in Ringwood, Hampshire** - ** Hours: 30 hours per week, worked as 4 days per week, to include rostered weekends and Bank Holidays** - ** Shifts: 12:00 to 20:00 (inclusive of 30 min unpaid break), 8 week rolling rota** - **Salary: Negotiable from £18,400 p/a, (actual salary based...
-
Part-time Call Centre Operator
7 months ago
Ringwood, United Kingdom Careline Support Ltd Full timeKnown internally as Part-time Careline Operator Location: Call Centre based in Ringwood, Hampshire (you will work on site)Shifts required: 15:00 to 20:00 worked as 4 shifts on and 4 shifts off. This will include weekends and Bank holidays on the rosterSalary: Circa £22-23,000 per annum, pro rata for part-time (from £11.28 per hour)About the...
-
Call Centre Manager
7 months ago
Ringwood, United Kingdom Churchill Estates Management Ltd Full timeJob title: Operations Manager / Call Centre Manager (Careline Support Ltd)Location: Office based at Careline Support Ltd, in RingwoodHours: 37 per week, Monday to Friday (with occasional weekends, evenings and nights when required)Package: Competitive salary, company car or cash for car incentive, plus excellent Colleague benefitsDue to a successful...
-
Part-time Call Operator
7 months ago
Ringwood, United Kingdom Careline Support Ltd Full timeKnown internally as Part-time Careline Operator Location: Office based in Ringwood, HampshireHours: 26.25 hours per week, covering a rolling rota of 4 shifts on / 4 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)Shifts: 10:30pm - 6.30am, occasional flexibility required to cover absencePay...
-
Call Centre Supervisor
1 month ago
ringwood, United Kingdom Churchill Estates Management Ltd Full timeJOB TITLE: Call Centre Supervisor (Careline Supervisor) LOCATION: Office based in Ringwood, Hampshire HOURS: Average hours 37 per week. Overtime may be requested occasionally SHIFTS: Rolling shift roster 4 on / 4 off, mainly 08:30 to 20:00, with occasional unsociable hours / nights. A flexible approach is required to have visibility across the team. ON...
-
Call Centre Supervisor
7 months ago
Ringwood, United Kingdom Churchill Estates Management Ltd Full timeJOB TITLE: Call Centre Supervisor (Careline Supervisor)LOCATION: Office based in Ringwood, HampshireHOURS: Average hours 37 per week. Overtime may be requested occasionallySHIFTS: Rolling shift roster 4 on / 4 off, mainly 08:30 to 20:00, with occasional unsociable hours / nights. A flexible approach is required to have visibility across the team.ON CALL:...
-
Part-time Call Operator
7 months ago
Ringwood, United Kingdom Careline Support Ltd Full timeKnown internally as Part-time Careline Operator Location: Office based in Ringwood, HampshireHours: 26.25 hours per week, covering a rolling rota of 4 shifts on / 4 shifts off, including some weekends and Bank Holidays (this may include work over Christmas and Easter periods)Shifts: 10.30pm-6:30am - occasional flexibility required to cover other shiftsPay...
-
Call Centre Director Role
3 weeks ago
Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full timeAt Churchill Estates Management Ltd, we are seeking an experienced Operations Manager / Call Centre Manager to lead our call centre team in Ringwood. This role is ideal for a seasoned operations professional with a proven track record of leading teams and driving business growth.
-
Call Centre Leadership Role
3 weeks ago
Ringwood, Hampshire, United Kingdom Churchill Estates Management Ltd Full timeAre you a motivated and experienced supervisor looking for a new challenge? We are seeking a skilled Call Centre Supervisor to join our team in Ringwood, Hampshire.About the JobThis is an exciting opportunity for a senior team leader or call centre manager to take on a leadership role within our fast-paced and dynamic call centre environment. As a Call...
-
Call Centre Support Specialist
4 weeks ago
Ringwood, Hampshire, United Kingdom Careline Support Ltd Full timeAbout the RoleAs a Call Operator with Careline Support Ltd, you will be providing emergency assistance and reassurance to thousands of retired Homeowners across the UK.You will work as part of a team, taking incoming calls and responding to various situations including medical emergencies, security entry calls, or speaking to people who need a friendly...