Current jobs related to Customer Success Manager - London, Greater London - Monotype DACH

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Customer Success with ABR TalentWe're seeking a seasoned Customer Success Manager to drive improvement across the customer journey, with a focus on onboarding, implementation, and support.About the RoleTake ownership of a remote team of 6 across Implementation, CS, and SupportLead 6 highly valuable key clientsDevelop and execute customer success...

  • Customer Success Manager

    1 month ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Customer Success with ABR TalentWe're seeking a seasoned Customer Success Manager to drive improvement across the customer journey, with a focus on onboarding, implementation, and support.About the RoleTake ownership of a remote team of 6 across Implementation, CS, and SupportLead 6 highly valuable key clientsDevelop and execute customer success...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Role OverviewAs a key member of our team at ABR Talent, we are seeking an experienced Customer Success Manager to join our growing team. In this role, you will be responsible for driving customer success and satisfaction across our global client base.Main ResponsibilitiesDevelop and execute customer success strategies to drive growth and...

  • Strategic Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    About the Role:We are seeking an experienced Strategic Customer Success Manager to lead our Customer Success strategy for a high-growth MedTech solution. The ideal candidate will have a proven track record of driving customer adoption, retention, and growth in a Customer Success role, with a strong background in the dental or orthodontic space.Your Key...

  • Customer Success Strategist

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success Lead for MedTech Scale-upWe are seeking an experienced Customer Success Lead to join our team at ABR Talent, a specialist recruitment partner for start-up and scale-up SaaS businesses. As a Customer Success Lead, you will be responsible for leading the Customer Success strategy for our exciting MedTech scale-up, driving clinical value and...

  • Customer Success Strategist

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success Lead for MedTech Scale-upWe are seeking an experienced Customer Success Lead to join our team at ABR Talent, a specialist recruitment partner for start-up and scale-up SaaS businesses. As a Customer Success Lead, you will be responsible for leading the Customer Success strategy for our exciting MedTech scale-up, driving clinical value and...

  • Customer Success Strategist

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Title: Customer Success StrategistAbout the Role: We are seeking a highly skilled Customer Success Strategist to join our team at ABR Talent. As a Customer Success Strategist, you will be responsible for driving improvement across the customer journey with a focus on onboarding/implementation and support.Key Responsibilities:* Take ownership of a remote...

  • Customer Success Lead

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success LeadAt ABR Talent, we're supporting start-up and scale-up SaaS businesses with their growth engine roles. As a Customer Success Lead, you'll be part of this exciting journey. **Key Responsibilities:**Lead the Customer Success strategy for a high-growth MedTech solution.Manage a team of 3 to create a 'best-in-class' customer success...

  • Customer Success Director

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success OpportunityWe are seeking a seasoned Customer Success professional to drive improvement across the customer journey with a focus on onboarding/implementation and support.As a key member of our team, you will take ownership of a remote team of 6 across Implementation, CS and Support, as well as take ownership of 6 highly valuable key...

  • Customer Success Director

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Director to lead our customer success strategy and team. As a key member of our leadership team, you will be responsible for developing and executing a customer success strategy that drives growth, retention, and customer satisfaction.The ideal candidate will have a proven track record of success...

  • Customer Success Advocate

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success Strategy LeadYou will lead the customer success strategy for our high-growth MedTech solution, driving clinical value and patient engagement. This exciting role involves overseeing a team of three and creating a 'best-in-class' customer success function.Key responsibilities include:• Developing and implementing customer success strategies...

  • Head of Customer Success

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Your Potential as a Customer Success LeaderABR Talent is seeking a seasoned Customer Success professional to drive growth and excellence in our scale-up SaaS business. As a key member of our team, you will be responsible for leading a remote team of 6 and owning the customer journey for 6 highly valued clients.Key Responsibilities:Develop and...

  • Head of Customer Success

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Your Potential as a Customer Success LeaderABR Talent is seeking a seasoned Customer Success professional to drive growth and excellence in our scale-up SaaS business. As Head of Customer Success, you will lead a remote team of 6 and take ownership of 6 key clients, focusing on onboarding, implementation, and support.Key Responsibilities:Develop and...

  • Head of Customer Success

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Your Potential as a Customer Success LeaderABR Talent is seeking a seasoned Customer Success professional to drive growth and excellence in our scale-up SaaS business. As Head of Customer Success, you will lead a remote team of 6 and take ownership of 6 key clients, focusing on onboarding, implementation, and support.Key Responsibilities:Develop and...

  • Customer Success Director

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    About the Role:We are seeking a highly motivated and experienced Customer Success Director to lead our Customer Success strategy for a rapidly growing MedTech solution. As a key member of our team, you will be responsible for developing and implementing a best-in-class customer success function that drives customer adoption, retention, and growth.About the...

  • Director of Customer Success Transformation

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleAbr Talent is seeking a highly experienced Director of Customer Success Transformation to lead the Customer Success strategy for our client, a high-growth MedTech solution company.Key ResponsibilitiesDevelop and execute a Customer Success strategy that drives business growth and customer satisfaction.Lead a team of 3 and create a best-in-class...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom monday Full time

    Enterprise Customer Success Manager - DACHThe Enterprise Customer Success Manager - DACH role is a critical position that oversees a portfolio of enterprise customers in the DACH region, ensuring their sustained success. This involves leveraging expertise in Project Management, Program Management, Portfolio Management, and Digital Transformation to...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom monday Full time

    Enterprise Customer Success Manager - DACHThe Enterprise Customer Success Manager - DACH role is a critical position that oversees a portfolio of enterprise customers in the DACH region, ensuring their sustained success. This involves leveraging expertise in Project Management, Program Management, Portfolio Management, and Digital Transformation to...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Certus Recruitment Group Full time

    {"title": "Customer Success Manager", "description": "Job Title: Customer Success ManagerWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Certus Recruitment Group. As a Customer Success Manager, you will be responsible for driving customer growth, retention, and satisfaction.Key Responsibilities:Develop and...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Certus Recruitment Group Full time

    {"title": "Customer Success Manager", "description": "Job Title: Customer Success ManagerWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Certus Recruitment Group. As a Customer Success Manager, you will be responsible for driving customer growth, retention, and satisfaction.Key Responsibilities:Develop and...

Customer Success Manager

2 months ago

London, Greater London, United Kingdom Monotype DACH Full time

Job Summary

We are seeking a highly skilled Customer Success Manager to join our team at Monotype DACH. As a key member of our organization, you will be responsible for managing the post-Sales business relationships with our growing portfolio of enterprise customers.

Key Responsibilities

  • Develop and execute customized plans to drive customer adoption and maximize value from our SaaS offering.
  • Act as the primary point of contact for customer success, implementation, and technical support needs.
  • Analyze customer utilization data to identify opportunities for improvement and implement changes to enhance the customer experience.
  • Collaborate with cross-functional teams to resolve customer complaints and requests in a timely and professional manner.
  • Communicate customer feedback to the product team and contribute to the refinement of the product roadmap.
  • Identify opportunities for upselling and cross-selling, and develop strategies to drive new business growth.

Requirements

  • Previous experience in customer success, client relations, or sales.
  • Fluency in an additional European language is a plus.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Knowledge of customer success processes and software solutions.
  • Previous experience in software, technology, publishing, media, and advertising or design market segments is a plus.

What We Offer

  • A highly engaged and dynamic work environment.
  • A competitive compensation package, including medical and dental insurance, and eyecare vouchers.
  • A comprehensive pension scheme and 25 paid holidays.

Monotype DACH is an Equal Opportunities Employer