Customer Success Manager

4 weeks ago

London, Greater London, United Kingdom Certus Recruitment Group Full time
{"title": "Customer Success Manager", "description": "Job Title: Customer Success Manager

We are seeking a highly motivated and results-driven Customer Success Manager to join our team at Certus Recruitment Group. As a Customer Success Manager, you will be responsible for driving customer growth, retention, and satisfaction.

Key Responsibilities:
  • Develop and execute customer success plans to drive growth and retention.
  • Build and maintain strong relationships with customers to understand their needs and goals.
  • Identify and mitigate renewal risks to ensure customer satisfaction and retention.
  • Collaborate with internal teams to deliver a seamless customer experience.
  • Monitor and analyze customer data to inform business decisions.
Requirements:
  • 2+ years of experience in a customer success or account management role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
", "lang_code": "en"}

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