Customer Success Manager

4 weeks ago

London, Greater London, United Kingdom monday Full time
Enterprise Customer Success Manager - DACH

The Enterprise Customer Success Manager - DACH role is a critical position that oversees a portfolio of enterprise customers in the DACH region, ensuring their sustained success. This involves leveraging expertise in Project Management, Program Management, Portfolio Management, and Digital Transformation to orchestrate and harmonize customer success initiatives within the organizational framework.

Key Responsibilities:
  • Develop and execute customer success plans based on their main business objectives
  • Initiate and oversee team's and departmental projects
  • Consult with customers to help them solve problems and achieve their goals
  • Analyse data to track customer progress and identify areas for improvement
  • Work collaboratively with other departments and teams to ensure customer success
Requirements:
  • 4+ years of experience in a SaaS company as a Customer Success Manager / Account Manager
  • Fluency in German
  • A background in Project Management / Program management / Portfolio management / Digital transformation - Advantage
What We Offer:
  • Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
  • Improve complex issues through analysis and resolution
  • Strong quantitative data analysis skills with proven business insight and judgment
  • Experience in building relationships with senior business & platform stakeholders.

Visa sponsorship for this role is currently not available.

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