Customer Experience Lead

1 week ago


Rotherham, Rotherham, United Kingdom VIQU Energy Limited Full time
About the Role

As a Customer Experience Lead, you will be responsible for managing the end-to-end service delivery process, including owning Problem Management and its implications for services. You will collaborate with cross-functional teams to resolve service issues and drive continuous improvement initiatives.

You will also be responsible for monitoring service performance metrics, preparing reports, and presenting findings to senior management. Strong relationships with key stakeholders, including customers, suppliers, and internal teams, are essential for this role.



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