Service Delivery Lead

2 days ago


Rotherham, Rotherham, United Kingdom VIQU Energy Limited Full time
Job Title:

Service Delivery Lead

About VIQU Energy Limited:

VICU Energy Limited is a leading provider of innovative solutions to the utilities sector. Our mission is to deliver exceptional services that enhance the lives of our customers and support the communities we serve.

Role Overview:

The Service Delivery Lead will oversee the performance of specific solutions, ensuring compliance with SLAs and quality standards. This includes owning Problem Management and its implications for services.

Key Responsibilities:
  • Develop and implement service delivery strategies that align with business objectives and enhance customer satisfaction.
  • Collaborate with cross-functional teams to resolve service issues and drive continuous improvement initiatives.
  • Monitor service performance metrics, prepare reports, and present findings to senior management.
Qualifications:
  • Proven experience in service delivery management across one of the following business areas: Billing & Payments, Smart Meters, Customer Experience, Market Connectivity, or Data within the Energy or Utilities space.
  • Strong understanding of service management frameworks (e.g., ITIL) is desirable.
What We Offer:

We offer a competitive salary of up to £70,000 per annum, plus additional benefits package. Opportunities for professional development and career progression are also available.



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