Customer Service Team Lead

16 hours ago


Rotherham, Rotherham, United Kingdom B&M Retail Full time

About B&M Retail

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B&M Retail is a leading UK retailer with a commitment to excellence in customer service and store standards. We're seeking a skilled Floor Manager to join our store team in College Street, Rotherham.

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Job Description

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This is a full-time role requiring flexibility with your working pattern. As a Floor Manager, you'll support the Store Management team in running the store and lead your team to deliver exceptional customer service and store standards.

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Key Responsibilities

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Your key responsibilities include:

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  1. ">
  2. Evaluating and improving customer satisfaction through delivery of excellent customer service and store standards">
  3. Supporting the management of your team and motivating colleagues to increase sales and efficiency">
  4. Providing team members with appropriate skills, knowledge, and training">
  5. Operating and delivering processes ensuring the store meets all legal requirements">
  6. Maintaining strong knowledge and ability to achieve KPIs">
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This role offers fantastic development opportunities, with a clear progression pathway up to Deputy Store Manager and beyond. Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service.

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Requirements

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To be successful in this role, applicants must have:

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  • Experience managing a small to medium-sized team in a fast-paced retail environment">
  • The ability to think on your feet and motivate others">
  • Effective communication skills">
  • Strong leadership and organisational skills">
  • A flexible approach and a 'can-do' attitude">
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What We Offer

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B&M Retail provides job stability and a clear path for career progression and internal development. You'll enjoy amazing on-the-job training, a 10% store discount across all B&M & Heron Foods stores, access to our colleague benefits portal, wellbeing support, and a stable 40-hour contract.

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Salary

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The estimated annual salary for this role is £25,000-£30,000, depending on experience.



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