Customer Service Team Lead
16 hours ago
About B&M Retail
">B&M Retail is a leading UK retailer with a commitment to excellence in customer service and store standards. We're seeking a skilled Floor Manager to join our store team in College Street, Rotherham.
">Job Description
">This is a full-time role requiring flexibility with your working pattern. As a Floor Manager, you'll support the Store Management team in running the store and lead your team to deliver exceptional customer service and store standards.
">Key Responsibilities
">Your key responsibilities include:
">- ">
- Evaluating and improving customer satisfaction through delivery of excellent customer service and store standards">
- Supporting the management of your team and motivating colleagues to increase sales and efficiency">
- Providing team members with appropriate skills, knowledge, and training">
- Operating and delivering processes ensuring the store meets all legal requirements">
- Maintaining strong knowledge and ability to achieve KPIs">
This role offers fantastic development opportunities, with a clear progression pathway up to Deputy Store Manager and beyond. Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service.
">Requirements
">To be successful in this role, applicants must have:
">- ">
- Experience managing a small to medium-sized team in a fast-paced retail environment">
- The ability to think on your feet and motivate others">
- Effective communication skills">
- Strong leadership and organisational skills">
- A flexible approach and a 'can-do' attitude">
What We Offer
">B&M Retail provides job stability and a clear path for career progression and internal development. You'll enjoy amazing on-the-job training, a 10% store discount across all B&M & Heron Foods stores, access to our colleague benefits portal, wellbeing support, and a stable 40-hour contract.
">Salary
">The estimated annual salary for this role is £25,000-£30,000, depending on experience.
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