Global Customer Experience Associate

3 weeks ago


Rotherham, Rotherham, United Kingdom Sagan Full time

Company Overview:

Sagan is an exclusive membership community that bridges the gap between global talent and US-based businesses. We connect top executives, founders, and CEOs from vibrant regions with leading American companies.

Job Title: Global Customer Experience Associate

Location: Remote (EST Time zone)

Job Description:

The Global Customer Experience Associate plays a crucial role in ensuring customer satisfaction and smooth operational processes. This role involves providing general customer support, assisting with reservations and inquiries, and handling other general company tasks.

Key Responsibilities:

  • Customer Support:
  • Provide prompt and professional customer support via phone, email, and chat.
  • Assist customers with reservations, cancellations, and inquiries.
  • Issue Resolution:
  • Address and resolve customer complaints in a timely manner.
  • Escalate complex issues to the appropriate departments when necessary.
  • Documentation:
  • Maintain accurate records of customer interactions and transactions.
  • Update customer information in the database as required.
  • Team Collaboration:
  • Work closely with other departments to ensure seamless service delivery.
  • Communicate effectively with team members to share knowledge and provide support.

Qualifications:

  • Strong proficiency in English.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and handle multiple tasks simultaneously.
  • Experience in customer service or a related field is a plus.

Nice-to-Haves:

  • Copywriting experience.
  • Experience in performance marketing or advertising.

Estimated Salary:

$45,000 - $55,000 per year

About Sagan:

We pride ourselves on our commitment to customer satisfaction, punctuality, and excellence in service. Our mission is to provide top-notch transportation services and make a positive impact on our clients' lives.



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