Global Customer Experience Associate
3 weeks ago
Company Overview:
Sagan is an exclusive membership community that bridges the gap between global talent and US-based businesses. We connect top executives, founders, and CEOs from vibrant regions with leading American companies.
Job Title: Global Customer Experience Associate
Location: Remote (EST Time zone)
Job Description:
The Global Customer Experience Associate plays a crucial role in ensuring customer satisfaction and smooth operational processes. This role involves providing general customer support, assisting with reservations and inquiries, and handling other general company tasks.
Key Responsibilities:
- Customer Support:
- Provide prompt and professional customer support via phone, email, and chat.
- Assist customers with reservations, cancellations, and inquiries.
- Issue Resolution:
- Address and resolve customer complaints in a timely manner.
- Escalate complex issues to the appropriate departments when necessary.
- Documentation:
- Maintain accurate records of customer interactions and transactions.
- Update customer information in the database as required.
- Team Collaboration:
- Work closely with other departments to ensure seamless service delivery.
- Communicate effectively with team members to share knowledge and provide support.
Qualifications:
- Strong proficiency in English.
- Excellent communication and interpersonal skills.
- Ability to work independently and handle multiple tasks simultaneously.
- Experience in customer service or a related field is a plus.
Nice-to-Haves:
- Copywriting experience.
- Experience in performance marketing or advertising.
Estimated Salary:
$45,000 - $55,000 per year
About Sagan:
We pride ourselves on our commitment to customer satisfaction, punctuality, and excellence in service. Our mission is to provide top-notch transportation services and make a positive impact on our clients' lives.
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