Customer Service Liaison

3 weeks ago


Rotherham, Rotherham, United Kingdom Elevation Recruitment Group Full time

Elevation Recruitment Group is exclusively partnered with a Global organisation in their search for Client Liaison Advisors. This permanent role is based in Rotherham, offering excellent motorway links.

We are seeking a dedicated professional to join a growing utilities organisation as a Client Liaison Advisor. The ideal candidate will possess strong problem-solving skills, exceptional customer service abilities, and a proactive approach to managing billing and payment-related inquiries.

Key Responsibilities:

  • Customer Interaction: Handle inbound calls and emails related to billing queries and payments.
  • Resolve customer complaints in line with business process timeframes.
  • Adhere to customer satisfaction criteria and maintain key performance indicators (KPIs).

Billing and Payments:

  • Process customer payments and update accounts promptly and accurately.
  • Identify and resolve billing disputes efficiently.

Operational Excellence:

  • Adhere to customer service policies and procedures.
  • Maintain current policies in line with business requirements.

Essential Skills and Attributes:

  • Exceptional verbal and written communication skills.
  • Strong attention to detail.
  • Ability to multitask and prioritize effectively in a dynamic environment.

The estimated salary for this role is £25,000 - £30,000 per annum, plus 23 days holiday and bank holidays.



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