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Customer Service Liaison

1 week ago


Rotherham, Rotherham, United Kingdom big fish little fish Full time

About the Role:

We are seeking a Customer Service Liaison to join our team. As a key member of our support team, you will be responsible for handling inbound customer calls and providing exceptional customer support.

Responsibilities:

  1. Respond to customer inquiries in a timely and professional manner
  2. Manage customer relationships to ensure high levels of satisfaction
  3. Collaborate with internal teams to resolve customer issues
  4. Maintain accurate records of customer interactions
  5. Provide feedback to improve processes and services
  6. Participate in ongoing training and development to stay up-to-date on industry trends and best practices

Salary: The estimated salary for this role is $55,000 - $65,000 per annum, depending on experience and qualifications.

Job Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in CRM software and other relevant tools
  • Bachelor's degree in Business Administration or related field

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a reputable company