Customer Service Liaison

15 hours ago


Rotherham, Rotherham, United Kingdom Elevation Recruitment Group Full time
About the Role

Elevation Recruitment Group is delighted to partner with a global organisation in their search for Client Liaison Advisors. Based in Rotherham, this role offers excellent career opportunities and a competitive salary.

  • Permanent position available, start ASAP
  • Full-time, office-based role with 9am-5pm hours
  • Free parking provided
  • Salary: £25,000 - £30,000 per annum
  • Benefits include 23 days holiday + bank holidays

We are seeking an experienced professional to join our client's growing utilities team as a Client Liaison Advisor. The ideal candidate will possess strong problem-solving skills, exceptional customer service abilities, and a proactive approach to managing billing and payment-related inquiries.

The key responsibilities of this role include:

  • Customer Interaction: Handle inbound calls and emails related to billing queries and payments
  • Resolve customer complaints in line with business process timeframes
  • Adhere to customer satisfaction criteria and maintain key performance indicators (KPIs)

In terms of technical skills, the successful candidate will have experience working in a similar environment, with strong attention to detail and the ability to multitask effectively.



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