Customer Service Representative

6 hours ago


Rotherham, Rotherham, United Kingdom Sagan Full time

Sagan, a pioneering membership community for top executives and entrepreneurs, seeks a skilled Customer Service Representative to bridge the gap between global talent and US-based businesses. Our mission is to connect international candidates with leading American companies.

Company Overview

We are a company dedicated to providing exceptional transportation services, committed to customer satisfaction, punctuality, and excellence in service.

Job Description

This role involves providing general customer support, assisting with reservations and inquiries, and handling other essential tasks to ensure seamless service delivery.

Key Responsibilities

Customer Support:

  • Deliver prompt and professional customer support via phone, email, and chat.
  • Assist customers with reservations, cancellations, and inquiries.

Issue Resolution:

  • Address and resolve customer complaints in a timely manner.
  • Escalate complex issues to the appropriate departments when necessary.

Documentation:

  • Maintain accurate records of customer interactions and transactions.
  • Update customer information in the database as required.

Team Collaboration:

  • Work closely with other departments to ensure smooth service delivery.
  • Communicate effectively with team members to share knowledge and provide support.
Requirements

To succeed in this role, you will need:

  • Strong proficiency in English.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and handle multiple tasks simultaneously.
  • Experience in customer service or a related field is a plus.

We offer a competitive salary range of $40,000 - $55,000 per year, depending on experience, and an opportunity to grow with our company.



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