Support Agent

2 weeks ago


Rotherham, Rotherham, United Kingdom Pick for Britain Full time

We are seeking a highly skilled Customer Experience Support Agent to join our team at Pick for Britain. In this role, you will be responsible for delivering exceptional customer experiences by investigating queries, gathering information, and providing solutions.

  • Authorise and investigate transactions in accordance with established guidelines
  • Collect necessary information from customers and businesses to resolve queries efficiently
  • Review and improve processes to enhance customer satisfaction

Essential skills: excellent customer service abilities, strong organisational skills, ability to work well under pressure, good communication skills.

  • Awareness of industry trends and developments
  • Understanding of banking systems and processes
  • Ability to interpret complex information and provide insightful analysis
  • Strong analytical skills

Competitive salary: £38,000 - £48,000 per annum (dependent on location)



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