Customer Support Team Lead
6 days ago
We are looking for a highly motivated and organized individual to join our team as a CUSTOMER SUPPORT TEAM LEAD. The ideal candidate will have previous experience working in a customer-facing role, preferably in a similar industry, and will possess excellent communication and problem-solving skills.
As a CUSTOMER SUPPORT TEAM LEAD, you will be responsible for managing a team of customer support representatives, providing guidance and coaching to ensure that customers receive exceptional service. You will also be responsible for resolving complex customer issues, improving processes and procedures, and collaborating with other departments to achieve business objectives.
The estimated salary for this role is £32,000 - £37,000 per annum. We offer a range of benefits, including 29 days holiday moving to a maximum of 33 days (inclusive of Bank Holidays), continued professional development, training and learning support, life assurance, cycle to work scheme, and access to Perkbox discount platform.
Benefits include free uniform, free DBS check, and Care First employee assistance program including free counselling.
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Customer Service Team Lead
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