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Business Director
2 months ago
About Maximus
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
Our Mission
We do work that matters with people who care. Our mission is to make a difference in the lives of our clients and customers by providing high-quality services that meet their needs.
The Role
We are seeking a highly motivated and experienced Business Manager to join our team. As a Business Manager, you will be responsible for the management, performance, motivation, and direction of employees; ensuring they meet and exceed all performance targets, quality, and compliance standards are achieved and employer vacancies are filled with participants meeting their requirements.
Key Responsibilities
- Manage a team of Employment Advisors to meet and exceed their performance targets (contractual and financial) within the compliance, quality, and health & safety standards required.
- Ensure there is a succession plan for each direct report, and that the team has sufficiently skilled and experienced resource to meet its targets.
- Ensure that all direct reports have a learning and development plan, are coached and supported to achieve their individual targets, and have the efficiency and motivation to exceed expectations.
- Conduct quality audits by observation of team members over the phone or by video call and dip sampling into caseload data.
- Responsible for health and safety of team members.
- Responsible for ensuring team members' productivity and activity is aligned to referral flows and co-ordinating activity in line with contract profiles, ensuring that correct resource is assigned.
- To forecast and plan accurately, providing an annual business plan, monthly forecasts, weekly figures, and statistics and provide reports and feedback to Operations Manager relating to contractual performance as required.
Requirements
- Minimum of two years experience in welfare to work, employment, or recruitment industry.
- Experience of managing a team in a high-pressure and target-driven environment.
- Line Management experience of a team of staff.
- Demonstrable experience of being an effective leader, driving staff to achieve recruitment targets.
- Strong understanding of Welfare to Work and DWP Programmes.
- Strong understanding of the Commissioner and relationship building.
- Ability to produce detailed Management Information reports and analyse trends.
- Strong leadership and interpersonal skills, specifically around listening, questioning, delegating, and building relationships.
- Able to plan and organise people and carry out effective resource and succession planning.
- Able to prioritise and problem solve with minimal support; work in a flexible manner; being visionary, promoting improvements, and sharing best practice that supports business efficiency.
- Qualified to at least Level 3 Diploma, or equivalent experience. Minimum 5 GCSEs (or equivalent) at grade C or above including English Language and Maths.
- Must be proficient in using MS Excel.
- Have a good understanding and working knowledge of Power BI.