Business Operations Specialist
2 months ago
Job Summary
Sopra Banking Software is seeking a highly skilled Business Support Analyst to join our team. As a Business Support Analyst, you will play a critical role in ensuring the smooth operation of our business processes.
Key Responsibilities
- Ticket Management
- Manage the Business Support queue in JIRA, ensuring accuracy in details and priority based on established guidelines and quality gates.
- Ticket Assignment & Investigation
- Assign tickets and conduct initial investigations, providing timely updates throughout the process.
- Documentation
- Document steps to reproduce errors and communicate resolutions effectively, both internally and externally.
- Stakeholder Communication
- Engage with internal and external stakeholders to ensure clear and efficient communication regarding support issues.
- Training & Guidance
- Assist in creating standard training documentation and guidance for feature setup and general inquiries.
- Test Environment Maintenance
- Oversee a test environment, including data anonymization, data restoration, and environment startup processes.
- Reporting
- Generate effective reports for stakeholders, enhancing transparency and communication.
- Testing Contribution
- Support the overall testing process, including planning, execution, and results capture, utilizing tools like TestRail when applicable.
Qualifications
- Strong analytical and problem-solving skills.
- Excellent communication skills, with the ability to engage effectively with diverse stakeholders.
- Innovative and pragmatic.
- Team player.
- Logical mindset.
- Keen eye for detail.
- Strong negotiation skills.
- Ability to take the lead.
- Explain complex information in simple terms.
- Experience working within the IT or Financial Services industry (Desirable).
- A good understanding of the delivery lifecycle (Desirable).
- Exposure to business analysis processes and methodologies (Desirable).
Additional Information
Sopra Banking Software is a certified Great Place to Work. We offer a hybrid working model, a market-competitive salary, and excellent rewards and benefits schemes, including 25 days holiday, 6% employer pension contribution, private medical insurance, critical illness cover, health cash plan, and more.
We take pride in rewarding our colleagues through Summer parties, treat days in the offices, and a social budget for each department.
Salary for this role is up to £23,400 per annum.
At Sopra Banking Software, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
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