IT Service Desk Coordinator
2 weeks ago
\t\u2022 Responsible for the administration of purchasing all new IT hardware and software, including processing user requests, creating purchase requisitions, confirming deliveries, and processing invoices, ensuring relevant documentation and systems are up-to-date and stock is labeled appropriately.
\t\u2022 Manage and plan your own workload within set parameters provided by the team leader or manager of the area with minimal supervision.
\t\u2022 Ensure the logistical requirements of IT Equipment are maintained, including orders, site and location, and required equipment, to ensure efficiency of installations for planned and unplanned work.
\t\u2022 Deliver and install IT equipment that requires minimal technical setup, such as mice, keyboards, headsets, cameras, monitors, or equipment that has been previously configured by a member of the IT Operations Team.
\t\u2022 Attend team discussions and meetings in support of service delivery.
\t\u2022 Assist with providing on-job training, supported by SOPs, for new starters or current team members to maximize knowledge and enhance individual and team performance, allowing core coverage of ITSM administration if required.", "Working for Our Organization": "As part of one of the largest acute and community Group arrangements in the NHS, we see over one million patients every year and manage a budget of over £1.3 billion. Our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve. We employ nearly 20,000 staff across our five main hospital sites, and we are committed to developing a diverse, inclusive, innovative, skilled, and caring workforce to deliver excellent care to our patients and a great future for our employees, our Group, and our community.", "Person Specification": "
\t\u2022 Essential criteria: 5 GCSE grades A to C or equivalent, including Maths and English, European Computer Driving Licence (ECDL) or Computer, NVQ Level 2 in Business Admin or Customer Service or recognized equivalent, and evidence of continuing professional development.
\t\u2022 Desirable criteria: A Levels or equivalent, evidence of continuing professional development, NVQ Level 2 in IT or recognized equivalent, typing/word processing qualification, and full driving license.", "Key Skills": "
\t\u2022 Demonstrable experience of working in an office environment using administration skills with stock or cash responsibility.
\t\u2022 Good understanding of Windows applications and Office365.
\t\u2022 Experience of working with an IT Service with a Service desk environment.", "Certifications": "
\t\u2022 Employer certification/accreditation badges.", "Additional Information": "We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognized and valued by all, and staff feel empowered to carry out their duties to the best of their abilities. We are committed to promoting and protecting the physical and mental health and well-being of all our staff, and we welcome applications from diverse candidates.", "Contact Information": "
\t\u2022 For more information, please visit our website or contact our Recruitment and Workforce team.", "Closing Date": "
\t\u2022 Please note that we reserve the right to close the advert earlier than stated if we receive a high volume of applications.", "Equal Opportunities": "
\t\u2022 We are an equal opportunities employer and welcome applications from diverse candidates.", "Data Protection": "
\t\u2022 In line with the General Data Protection Regulation (GDPR), we will use and hold your personal data for the intended purpose and in line with our Recruitment and Workforce Privacy Statement.", "DBS Check": "
\t\u2022 Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.", "Flexible Working": "
\t\u2022 We are committed to offering flexible working opportunities to address health and wellbeing and work-life balance for our employees, which will have a positive impact on the care we provide.", "Local Flexible Working": "
\t\u2022 We support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.", "Equality and Diversity": "
\t\u2022 We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients.", "Recruitment and Workforce": "
\t\u2022 For more information, please visit our website or contact our Recruitment and Workforce team.", "Job Description": "
\t\u2022 For more detailed information, please read the job description linked below.", "Job Title": "IT Operations Assistant"}
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