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IT Service Desk Specialist

2 months ago

Scunthorpe, North Lincolnshire, United Kingdom Hays Specialist Recruitment Limited Full time

Job Summary

An award-winning IT Business is seeking a skilled 2nd Line IT Support / Service Desk member to join their IT Support Team. As a key member of the team, you will be responsible for providing technical support and resolving issues for customers in a fast-paced and dynamic environment.

Key Responsibilities

  • Provide technical support and troubleshooting for IT-related issues
  • Resolve complex technical problems and incidents in a timely and efficient manner
  • Collaborate with internal teams to resolve issues and improve IT services
  • Develop and maintain knowledge of IT systems and technologies
  • Communicate effectively with customers and stakeholders to resolve issues and provide support

Requirements

  • Minimum 2 years' experience in a similar role
  • Strong organization and communication skills
  • Friendly, approachable, and can-do attitude
  • Ability to troubleshoot and solve problems quickly and efficiently
  • Proven track record of resolving and managing critical incidents

Desirable Skills

  • Strong technical experience in Office 365 environments, Windows Server Environments, Network Troubleshooting, and Security Knowledge
  • Knowledge of backup products and disaster recovery procedures
  • Experience with IT service management tools and processes

About the Company

Hays Specialist Recruitment Limited is a leading recruitment agency specializing in IT and technology recruitment. We work with a wide range of clients across various industries to find the best talent for their teams.