IT Service Desk Specialist

4 weeks ago


Scunthorpe, North Lincolnshire, United Kingdom NHS Foundation Trust Full time

Job Overview

We are seeking an IT Service Desk Specialist to join our dynamic IT Operations Team. As a key member of the team, you will be responsible for providing administration and coordination within IT Operations using Techshop and the ITSM system.

Main Duties of the Job

·Responsible for the administration of purchasing of all new IT hardware and software, including processing user requests, creation of purchase requisitions, confirmation of deliveries, and processing of invoices.

·Manage and plan your own workload within set parameters provided by the team leader or manager of the area with little to no supervision.

·Ensure the logistical requirements of IT Equipment are maintained, including orders, site and location, and required equipment, to ensure efficiency of installations for planned and unplanned work.

·Deliver and install IT equipment that requires minimum technical setup, such as mice, keyboards, headsets, cameras, monitors, or equipment that has been previously configured by a member of the IT Operations Team.

Working for Our Organisation

Northern Lincolnshire and Goole NHS Foundation Trust is part of one of the largest acute and community Group arrangements in the NHS, seeing over one million patients every year and managing a budget of over £1.3 billion.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all, and staff feel empowered to carry out their duties to the best of their abilities.

We welcome applications from individuals who share our values and are committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Person Specification

Essential Criteria

  • 5 GCSE grades A to C or equivalent, including Maths and English
  • European Computer Driving Licence (ECDL) or Computer
  • NVQ Level 2 in Business Admin or Customer Service or recognised equivalent
  • Evidence of continuing professional development

Desirable Criteria

  • A Levels or equivalent
  • Evidence of continuing professional development
  • NVQ Level 2 in IT or recognised equivalent
  • Typing/word processing qualification
  • Full driving license


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