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IT Service Desk Specialist

2 months ago

Scunthorpe, North Lincolnshire, United Kingdom Hays Specialist Recruitment Limited Full time
IT Service Desk Opportunity

Your new role at an award-winning IT Business involves implementing high-quality IT solutions for hundreds of customers. As a 2nd Line IT Support / Service Desk member, you will join a fast-paced working environment that is both challenging and rewarding.

Key Responsibilities:

  • Providing technical support and troubleshooting for IT issues
  • Resolving and managing critical incidents (P1's)
  • Working with a team to deliver excellent customer service

Requirements:

  • Minimum 2 years' experience in a similar role
  • Strong organisation and communication skills
  • A friendly, approachable, can-do attitude
  • Ability to troubleshoot and solve problems quickly and efficiently

Technical Experience:

  • Office 365 environments (Azure AD, Exchange, SharePoint, Teams, Intune & Autopilot)
  • Windows Server Environments (Active Directory, Exchange, File Server, Print Server, DFS, DNS, DHCP etc.)
  • Network Troubleshooting (Firewalls, Networks, Wireless etc.)
  • Windows Desktop Troubleshooting
  • Security Knowledge (Anti-Virus, Anti-Malware, Encryption, MFA Technologies)
  • Office 365 Backup Products

What You'll Get:

A salary of up to £35,000 + benefits. For the first 6 months, you will be based full-time in the HQ offices, thereafter hybrid working is on offer.

How to Apply:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.