IT Service Desk Specialist
4 days ago
Job Summary
An award-winning IT Business is seeking a skilled 2nd Line IT Support / Service Desk member to join their IT Support Team. As a key member of the team, you will be responsible for providing technical support and resolving issues for customers in a fast-paced and dynamic environment.
Key Responsibilities
- Provide technical support and troubleshooting for customers via phone, email, and in-person
- Resolve complex technical issues and escalate to senior technicians as needed
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Stay up-to-date with the latest technology trends and advancements in the field
Requirements
- Minimum 2 years of experience in a similar role
- Strong organization and communication skills
- Friendly, approachable, and can-do attitude
- Ability to troubleshoot and solve problems quickly and efficiently
- Proven track record of resolving and managing critical incidents
Preferred Qualifications
- Strong technical experience in Office 365 environments, Windows Server Environments, Network Troubleshooting, and Security Knowledge
- Experience with backup products and disaster recovery procedures
What We Offer
The successful candidate will receive a competitive salary of up to £35,000 + benefits. This role offers a unique opportunity to work with a leading IT Business and contribute to the success of their IT Support Team. If you are a motivated and experienced IT professional looking for a new challenge, please apply today.
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