IT Service Desk Specialist

4 days ago


Scunthorpe, North Lincolnshire, United Kingdom Hays Specialist Recruitment Limited Full time

Job Summary

An award-winning IT Business is seeking a skilled 2nd Line IT Support / Service Desk member to join their IT Support Team. As a key member of the team, you will be responsible for providing technical support and resolving issues for customers in a fast-paced and dynamic environment.

Key Responsibilities

  • Provide technical support and troubleshooting for customers via phone, email, and in-person
  • Resolve complex technical issues and escalate to senior technicians as needed
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with the latest technology trends and advancements in the field

Requirements

  • Minimum 2 years of experience in a similar role
  • Strong organization and communication skills
  • Friendly, approachable, and can-do attitude
  • Ability to troubleshoot and solve problems quickly and efficiently
  • Proven track record of resolving and managing critical incidents

Preferred Qualifications

  • Strong technical experience in Office 365 environments, Windows Server Environments, Network Troubleshooting, and Security Knowledge
  • Experience with backup products and disaster recovery procedures

What We Offer

The successful candidate will receive a competitive salary of up to £35,000 + benefits. This role offers a unique opportunity to work with a leading IT Business and contribute to the success of their IT Support Team. If you are a motivated and experienced IT professional looking for a new challenge, please apply today.



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