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IT Support Specialist

2 months ago

Scunthorpe, North Lincolnshire, United Kingdom Principal IT Full time

Job Title: 2nd Line IT Support Engineer

Job Type: Permanent

Company: Principal IT

Location: Scunthorpe

Job Description:

We are seeking a highly skilled and motivated 2nd Line IT Support Engineer to join our team at Principal IT. As a 2nd Line IT Support Engineer, you will be responsible for providing technical support to our clients, troubleshooting and resolving complex technical issues, and collaborating with our Tech Fix team to create content to prevent and ease future tickets.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot and resolve complex technical issues related to Windows Server Environments, Physical Server Troubleshooting, Virtualisation Products, Office 365 environments, Active Directory/Azure Active Directory, Windows 10/Windows 11 Troubleshooting, Firewall Troubleshooting, Network Troubleshooting, and Security Knowledge
  • Collaborate with the Tech Fix team to create content to prevent and ease future tickets
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Experience in a similar IT support role is essential
  • Excellent knowledge of IT products including Microsoft Windows Server, Core Infrastructure Server Hardware, Virtualisation, Exchange/Office 365, Azure, Security Solutions
  • Strong problem-solving skills and ability to work under pressure
  • Excellent communication and interpersonal skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application to Principal IT.