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IT Support Specialist

2 months ago

Scunthorpe, North Lincolnshire, United Kingdom Principal IT Full time

Job Summary:

Principal IT is seeking a highly skilled and motivated 2nd Line IT Support Engineer to join their team. As a key member of the Tech Fix team, you will be responsible for resolving technical issues and creating content to prevent and ease future tickets.

Key Responsibilities:

  • Provide advanced technical support for Windows Server environments, physical server troubleshooting, and virtualization products.
  • Work with the Tech Fix team to resolve tickets and create knowledge base articles.
  • Develop expertise in Office 365 environments, including Exchange, SharePoint, Teams, Intune, and Autopilot.
  • Collaborate with the team to troubleshoot Active Directory, Azure Active Directory, Windows 10/11, firewalls, and network issues.
  • Stay up-to-date with the latest security knowledge, including anti-virus, anti-malware, encryption, and MFA technologies.
  • Assist in the implementation and maintenance of Office 365 backup products.

Requirements:

  • A strong passion for IT and technology.
  • Previous experience in a similar IT support role is essential.
  • Excellent knowledge of IT products, including Microsoft Windows Server, Core Infrastructure Server Hardware, Virtualization, Exchange/Office 365, Azure, and Security Solutions.

What We Offer:

  • 28 days annual holidays plus bank holidays.
  • Excellent training opportunities.
  • Staff appreciation parties.
  • Fully funded social events.
  • Staff discount scheme.