Compliance and Customer Service Specialist
4 weeks ago
About the Role
We are seeking a highly skilled Compliance and Customer Service Specialist to join our team at Onebright. As a Complaints and Compliance Officer, you will provide proactive complaints case management and administrative support to our clients, therapists, and stakeholders across our services.
Key Responsibilities
- Support the Group Compliance Manager with DSAR and Data Events, incident and breach management
- Respond to stakeholders with detailed and regular reporting
- Manage cases within our CRM system, demonstrating exceptional administration and customer service principles
Requirements
- At least 1 year of experience in an FCA-regulated environment
- Knowledge of multi-system use and technology platforms
- Exceptional administration and customer service skills
About Onebright
At Onebright, we help individuals and organizations with mental health and wellbeing solutions. We provide every person with the best mental healthcare, offering hope for a better future. We work across the mental health continuum from performance optimization, early intervention, prevention, and treatment.
Our Benefits
- 24 days holiday with an option to purchase more
- Employee assistance program for wellbeing support
- Private company pension with Royal London
- Continuous Professional Development opportunities
- Cash plan for unexpected health issues
- Rewards gateway for perks and savings
- Hybrid working pattern with technology package
- Onebright L&D platform for learning
- Refer Friends Colleagues scheme
What We Offer
We go further than just a salary. We understand that everyone can contribute to our goal of making our work better for all. Our strength is in our people, and we offer a range of benefits to support your wellbeing and career development.
How to Apply
Please note that the successful candidate will be required to undertake a credit check and a DBS check. We are committed to adhering to the Equality Act 2010 and providing equal opportunities to all applicants, staff, and clients.
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