Customer Service Representative

2 weeks ago

Sunninghill, United Kingdom Tesco Full time

About the Role


We are looking for a dedicated and passionate Customer Service Representative to join our team at Sunninghill Express. As a key member of our store team, you will play a crucial role in delivering exceptional customer service and helping our shoppers have a great shopping experience.


Key Responsibilities



  • Know your customers and serve them with passion and pride; giving great natural service.
  • Passionate and knowledgeable about the products and services within my store.
  • Work across the store in our service, picking and replenishment areas where required.
  • Put into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
  • Make decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
  • Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
  • Be knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
  • Handle products with care to maintain quality and ensure they reach customers in the best condition.
  • Be yourself, living our values, making everyone feel welcome and always following our policies.
  • At times, you may be required to accept deliveries into the store.

What You'll Need



  • A passion for delivering great service, greeting customers with a smile, and serving them with pride.
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
  • To take the initiative and make decisions that are right for our customers.
  • Work well within a team and communicate openly with others.
  • Build relationships with colleagues to create a team spirit, having fun and celebrating success.
  • Be at work on time, well presented and ready to be a brand ambassador.

What's in It for You



  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
  • Request flexible working from day one.
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
  • Access to free wellbeing services with a range of resources to support your mind, body, and life.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
  • Uniform provided and policies to support you for all of life's moments, big and small.
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

It's Our Policy


We offer a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.


Our Tesco Colleague rate of pay starts from £12.02 an hour; this increases to £13.15 for stores within the M25. Additional payments may also apply depending on location and skills.

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