Customer Service Representative

10 hours ago


Carlisle, Cumbria, United Kingdom Newcastle Building Society Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Roving Customer Adviser. As a key member of our branch network, you will play a vital role in delivering exceptional customer experiences and supporting our branches in Northumberland and beyond.

Key Responsibilities
  • Provide exceptional customer service and support to our customers, ensuring their needs are met and exceeded.
  • Work closely with branch colleagues to deliver outstanding customer experiences and support the needs of our Society.
  • Process customer transactions, open savings accounts, and cash up and close at the end of the day.
  • Participate in the opening and setting up of the tills ready for the working day ahead, making customer appointments, and assisting in the opening of savings accounts.
About You

We are looking for a natural team player with strong listening skills and the ability to empathise. You will be great with people, building relationships with customers, and enjoy working closely with your branch colleagues.

A desire to learn and develop new skills is essential, as you will be provided with a tailored 12-week training programme in one of our dedicated training hubs, development conversations, and opportunities to grow and progress your career with us.

About Us

Newcastle Building Society is an inclusive employer and member-owned mutual, aiming to reflect the diverse communities we serve. We encourage applications from candidates of all backgrounds and believe that everyone should feel valued, respected, and celebrated for who they are.

We offer a competitive annual salary based on above-market pay scales, a 35-hour weekly contract, 25 days holiday each year plus bank holidays, and a range of benefits, including a bonus scheme, colleague mortgage scheme, access to our financial advisors, pension scheme, life assurance, and income protection.



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