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Customer Service Representative
2 months ago
Hemiko is a fast-growing innovative business that designs, builds, operates, maintains, and finances low carbon district energy networks and building energy systems for communities.
We work with local authorities, developers, house builders, and property owners to reduce costs, energy consumption, and carbon emissions through innovative design and proactive intelligence-led system operations and optimization.
With the decarbonization of our heating systems now becoming a national imperative, we are experiencing rapid growth in demand for the design, build, operation, and maintenance of low carbon district heating systems and for the decarbonization of existing building heating systems.
About the RoleWe are looking for someone who is organized, self-motivated, and able to lead and manage projects.
The candidate will need to be comfortable communicating with team members, customers, and clients, as well as contractors and specialist suppliers.
In this role, you will work closely with the Contract Management and Customer Services Teams to support the business in managing its customer income recovery.
With over 10,000 customers on our District Heat Networks, you will work to ensure our processes are delivered to reduce our customer debt levels.
Key Responsibilities- Undertake customer account reconciliations to ensure the correct residents are being billed and details are received.
- Analysis of billing and debt data to consider trends and strategy to recover income.
- Review customer accounts which require paper communications, inclusive of debt warnings.
- Communication with customers at risk of supply suspension.
- Ideally experience of managing your own projects with minimal supervision.
- Good organizational, time management, and planning skills to enable you to adapt to multiple clients and contracts.
- A willingness to take ownership of a project and see it through to completion.
- Solid analytical skills, comfortable with interpreting data to assess viability and drive solution development.
- A discretionary bonus based on individual and business performance.
- An inclusive culture that promotes diversity.
- Holidays 25 days a year plus statutory holidays - with an option to purchase, or sell, up to an additional 5 days per annual leave year.
- Pension plan provision.
- Private health care scheme available.
- Cycle to work scheme.
- Electric Car lease scheme.
- Health and well-being support.
- Continuing learning and development opportunities.
- Company PC/laptop, etc.
