Customer Service Representative

3 weeks ago


Carlisle, Cumbria, United Kingdom WCF Home Shopping Full time

We are seeking a highly skilled and dedicated Customer Service Representative to join our WCF Home Shopping team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, processing customer orders, and responding to customer inquiries.

Key Responsibilities:

  • Process customer telephone and postal orders
  • Respond to customer enquiries
  • Process returns
  • Cross sell products
  • Adhere to Health & Safety Policies and Safe Systems of Work
  • Accurately update data on a computer

Working Hours:

23 hours per week, Monday 9am - 5pm, Thursday 9:30am-6pm, Friday 9am-5pm, and every third Saturday 9.00am - 5.00pm.

About WCF Home Shopping:

We are a private company, partly owned by our employees, operating a number of autonomous businesses focused on niche retailing, specialist distribution, and leisure in the UK.



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