Technical Hardware Support Specialist

2 days ago

StocktononTees, Stockton-on-Tees, United Kingdom YourParkingSpace Full time
About the Role

We are seeking a skilled Technical Hardware Support Specialist to join our team at YourParkingSpace. As a key member of our hardware control room in Billingham, you will play a crucial role in ensuring the smooth operation of our parking infrastructure across the UK and Ireland.

Key Responsibilities
  • Assist in managing the estates hardware, identifying and reporting technical faults on equipment such as ANPR cameras, payment kiosks, and barriers.
  • Organize signage packs, kiosks, and cameras for deployment to our installation and maintenance teams.
  • Partner with internal teams to understand client expectations and key performance indicators.
  • Understand requirements for installations and keep all involved informed.
  • Act as the first point of contact for hardware issues and day-to-day problems throughout the estate.
  • React to hardware faults as they arise or are logged by other departments.
Requirements
  • Experience in computing is required, with full training provided.
  • Able to work weekends on a pro rata basis (every 1 in 4).
  • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with internal and external stakeholders.
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
  • Basic analytical skills, IT skills, Microsoft Office, Excel, and own vehicle required.
  • Demonstrated ability to work independently and remain motivated.
What We Offer
  • 24 days annual leave plus bank holidays, increasing after 3 years.
  • Enhanced maternity and paternity leave.
  • Plenty of Learning and Development opportunities.
  • Gym membership and comprehensive Mental health and wellbeing support.
  • Cycle scheme and Tech scheme.
  • Health Cash plan and Pension scheme.
  • Additional options to purchase discounted insurances.
  • An exclusive benefits platform with access to a list of choices.

We are an exciting company to join, with a strong focus on growth and innovation. If you are a motivated and skilled individual looking for a new challenge, we encourage you to apply for this role.

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