Technical Support Technician
4 weeks ago
Location: Stockton / Teeside
Job Type: Full-Time PAYE
Company: Airswift
Driving Requirements: A valid driving license and access to a vehicle are essential.
We are looking for a proficient IT Support Specialist to become a vital member of our team. The successful candidate will serve as the primary contact for technical support, adeptly diagnosing and addressing hardware, software, and network challenges. Key duties include managing support inquiries, installing and maintaining IT systems, configuring user accounts, and delivering training on IT best practices.
Key Responsibilities:
- Address and resolve IT support inquiries.
- Diagnose and troubleshoot hardware, software, and network challenges.
- Install and set up computer systems and applications.
- Oversee user accounts and access permissions.
- Maintain documentation of issues and their resolutions.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- Proven experience in an IT support capacity.
- Familiarity with various operating systems (Windows, macOS, Linux).
- Excellent problem-solving abilities and communication skills.
Certifications such as CompTIA A+ or Network+ are advantageous. Please submit your CV for consideration.
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