Hardware Technical Solutions Manager

2 months ago


StocktononTees, Stockton-on-Tees, United Kingdom Fujifilm Corporation Full time

Job Summary

Fujifilm Corporation is seeking a highly skilled Hardware Technical Solutions Manager to join our Graphic Communications Division. As a key member of our team, you will be responsible for developing new service solutions, training technicians, and providing technical support for toner-based production equipment.

Key Responsibilities

  • Perform technical assessments and product testing to validate new and current products
  • Conduct training classes and provide product technical updates to customer support technicians
  • Act as a primary contact for escalated product performance issues and manage customer escalations to successful resolution
  • Liaise with product manufacturers and provide 2nd line support to internal support technicians
  • Assist with customer installations and produce samples as needed

Requirements

  • High school diploma or GED equivalent with work experience in electromechanical service or Graphics Arts technology
  • 10+ years' experience servicing equipment or applications for toner-based production equipment
  • Knowledge of current Graphic Arts technology and trends in the industry
  • Technical support and/or field service technician background
  • Outstanding customer service and communication skills

What We Offer

Fujifilm Corporation is an equal opportunity employer and offers a competitive salary and benefits package. This is a remote position, but the candidate must live within a US major city within one hour of an international airport. The nature of the role requires adaptability and flexibility in travel schedules, with periods of high travel exceeding 50%.



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