Hardware Technical Solutions Manager
2 months ago
Job Summary
Fujifilm Corporation is seeking a highly skilled Hardware Technical Solutions Manager to join our Graphic Communications Division. As a key member of our team, you will be responsible for developing new service solutions, training technicians, and providing technical support for toner-based production equipment.
Key Responsibilities
- Perform technical assessments and product testing to validate new and current products
- Conduct training classes and provide product technical updates to customer support technicians
- Act as a primary contact for escalated product performance issues and manage customer escalations to successful resolution
- Liaise with product manufacturers and provide 2nd line support to internal support technicians
- Assist with customer installations and produce samples as needed
Requirements
- High school diploma or GED equivalent with work experience in electromechanical service or Graphics Arts technology
- 10+ years' experience servicing equipment or applications for toner-based production equipment
- Knowledge of current Graphic Arts technology and trends in the industry
- Technical support and/or field service technician background
- Outstanding customer service and communication skills
What We Offer
Fujifilm Corporation is an equal opportunity employer and offers a competitive salary and benefits package. This is a remote position, but the candidate must live within a US major city within one hour of an international airport. The nature of the role requires adaptability and flexibility in travel schedules, with periods of high travel exceeding 50%.
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