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Technical Support Analyst

3 months ago

StocktononTees, Stockton-on-Tees, United Kingdom Airswift Full time

Position: IT Support Specialist

Employment Type: Full-Time PAYE

Company: Airswift

Driving Requirements: Valid Driving Licence and access to a vehicle are necessary.

We are looking for a proficient IT Support Specialist to become a vital member of our team. The successful candidate will serve as the primary contact for technical support, adeptly diagnosing and addressing hardware, software, and network challenges. Your duties will encompass responding to support inquiries, installing and maintaining IT systems, establishing user accounts, and delivering training on best practices in technology.

Core Responsibilities:

  • Address and resolve IT support inquiries.
  • Diagnose and troubleshoot hardware, software, and network problems.
  • Install and set up computer systems and applications.
  • Oversee user accounts and access permissions.
  • Maintain documentation of issues and resolutions.

Required Qualifications:

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline.
  • Prior experience in an IT support capacity.
  • Familiarity with various operating systems, including Windows, macOS, and Linux.
  • Excellent problem-solving abilities and communication skills.

Certifications such as CompTIA A+ or Network+ are advantageous. We invite you to submit your CV for consideration.