Technical Support Specialist

1 month ago

StocktononTees, Stockton-on-Tees, United Kingdom PragmatIC Full time
Technical Support Engineer

We are seeking a highly skilled Technical Support Engineer to join our OSAT Operations team at Pragmatic. As a key member of our team, you will provide engineering support for on-site and off-site inlay assembly and conversion processes using various types of reel-to-reel equipment.

Key Responsibilities
  • Provide engineering support for Inlay Assembly and Label Conversion processes.
  • Gain a deep understanding of process and machine issues to provide rapid review, evaluation, and analysis.
  • Work on projects requiring judgment in resolving issues and making recommendations.
  • Implement lean and continuous improvement initiatives.
  • Travel approximately 50% of the time to provide technical support to offsite customer engagements.
  • Assist in qualifying machine upgrades to run Pragmatic products, providing high-quality mentoring and training to staff.
  • Write technical reports, collate, and interpret data.
Requirements

The successful candidate will ideally be educated to degree level in a related discipline, with relevant experience. Key skills and qualifications include:

  • Knowledge of semiconductor manufacturing and/or microelectronics.
  • Ability to speak effectively to vendors, customers, and other employees of the organization.
  • Ability and willingness to spend a significant amount of time traveling.
  • Experience of R2R processing (advantage).
  • PFMEA, PCP, and OCAP (advantage).
  • Experience in a manufacturing environment (advantage).

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