Technical Support Specialist

4 weeks ago

StocktononTees, Stockton-on-Tees, United Kingdom PragmatIC Semiconductor Full time
Job Summary

We are seeking a highly skilled Technical Support Engineer to join our OSAT Operations team at PragmatIC Semiconductor. The successful candidate will provide engineering support for inlay assembly and label conversion processes, utilizing reel-to-reel equipment.

This role requires a strong background in automated die attach or reel-to-reel processing, with excellent customer engagement skills and experience. The ideal candidate will be able to demonstrate a deep understanding of process and machine issues, and provide rapid review, evaluation, and analysis.

Key Responsibilities
  • Provide engineering support for Inlay Assembly and Label Conversion processes.
  • Gain a deep understanding of process and machine issues to provide rapid review, evaluation, and analysis.
  • Work on projects that require judgment in resolving issues and making recommendations.
  • Implement lean and continuous improvement initiatives.
  • Travel approximately 50% of the time to provide technical support to offsite customer engagements.
  • Assist in qualifying machine upgrades to run Pragmatic products, providing high-quality mentoring and training to staff.
  • Write technical reports and collate and interpret data.
Requirements

The successful candidate will ideally be educated to degree level in a related discipline, with relevant experience. Key skills and qualifications include:

  • Knowledge of semiconductor manufacturing and/or microelectronics.
  • Ability to speak effectively to vendors, customers, and other employees of the organization.
  • Ability and willingness to spend a significant amount of time traveling.
  • Experience of R2R processing (advantage).
  • PFMEA, PCP, and OCAP experience (advantage).
  • Experience in a manufacturing environment (advantage).
What We Offer

As a Technical Support Engineer at PragmatIC Semiconductor, you will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to the success of our OSAT Operations team.

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