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Junior IT Support Specialist
2 months ago
Rat & Boa is a dynamic and innovative fashion label that celebrates femininity and individuality. Founded in 2015 by friends Valentina Muntoni and Stephanie Bennett, our brand is built on a passion for creating unique and timeless pieces that elevate every moment of dressing up.
With a focus on women, our designs are crafted to perfection, blending nostalgic glamour with a modern twist. Each collection tells its own story, featuring vivid signature prints, silhouettes, and tones that reflect our commitment to quality and style.
The RoleWe are seeking a highly motivated and tech-savvy Junior IT Support Specialist to join our technical team. As a Junior IT Support Specialist, you will have the opportunity to gain hands-on experience while studying, setting you on a path towards a successful career in IT.
As a company, we are always looking for ways to push the boundaries of what's possible with our platforms, building out solutions to give us a competitive edge. This role will be an integral part of building a team that will help us achieve our goals and drive our next phase of growth.
Key Responsibilities- IT Support
- Provide technical support and troubleshooting for all hardware and software used within the organisation.
- Install, configure, and maintain personal computers, networks, workstations, networking hardware, and peripheral equipment.
- Respond to IT issues; hardware maintenance, software, networking, etc.
- Ensure security and privacy protocols are followed to protect systems and data.
- Operations Platform Support
- Provide technical Shopify support to the wider team.
- Provide technical support for wider operations platforms.
- Implement and maintain Shopify product listings, update content, and ensure all listings are optimised for performance and accuracy.
- We want to hear from you if you can demonstrate...
- the ability to address IT issues such as hardware maintenance, software malfunctions, and network problems.
- Strong problem-solving skills
- The ability to work under pressure to tight deadlines
- A clear passion for all things IT and tech
- It's an added bonus (but not essential) if you have...
- Experience using Shopify
- Knowledge of security and privacy protocols to protect systems and data.
- Proficiency in providing technical support and troubleshooting for hardware and software.
- 30 days annual leave (plus bank holidays)
- Company Pension
- Staff discount
- Exposure to all things IT including website development
- Continuous Personal Development
- Information Communications Technician Level 3 Apprenticeship qualification (delivered through QA)
- AWS certified cloud practitioner accreditation (delivered through QA)
