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    2 weeks ago

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Elective Booking Officer

2 months ago

Stockport, Stockport, United Kingdom Stockport NHS Foundation Trust Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our Elective Booking & Scheduling Team at Stockport NHS Foundation Trust. As an Elective Booking Officer, you will play a crucial role in managing waiting lists for elective surgery and working in accordance with Government Access targets to ensure patients are treated in line with Trust Access policies.

Key Responsibilities
  • Manage the waiting list of a group of consultants, ensuring timely and efficient processing of patient referrals.
  • Monitor the waiting list and work list daily to ensure Government Access Targets are not breached.
  • Coordinate admission and associated pre-operative assessment clinics, ensuring seamless communication with patients, relatives, and healthcare professionals.
  • Act as a named contact point, providing excellent customer service and resolving patient queries in a timely and professional manner.
  • Ensure compliance with Trust policies, including Health & Safety, Infection Control, and Data Protection.
  • Provide advice to patients on their position on the waiting list and pre-and post-operative guidance.
  • Assist in the training of new members of staff in the department, as required.
Requirements
  • GCSE standard or equivalent in Maths and English.
  • Understanding of Microsoft Office and medical terminology.
  • Excellent communication, prioritization, and negotiation skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • NHS experience is desirable.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A supportive and collaborative work environment.
  • Flexible working arrangements to suit your needs.