Elective Booking Coordinator

3 weeks ago

Stockport, Stockport, United Kingdom Stockport NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and detail-oriented individual to join our Elective Booking & Scheduling Team at Stepping Hill Hospital. As a member of the team, you will play a crucial role in managing waiting lists for elective surgery and ensuring patients are treated in line with Trust Access policies.

Main Responsibilities

  • Manage the waiting list of a group of consultants, ensuring timely and efficient processing of patient referrals.
  • Monitor the waiting list and work list daily to prevent breaches of Government Access Targets.
  • Coordinate admission and associated pre-operative assessment clinics, ensuring seamless communication with patients and healthcare professionals.
  • Act as a named contact point for patients, relatives, and medical representatives, providing excellent customer service and support.
  • Deal with enquiries from service users in a helpful, courteous, and diplomatic manner, maintaining patient confidentiality at all times.
  • Ensure compliance with Trust policies, including Health & Safety, Infection Control, and Data Protection.
  • Provide advice to patients on admission procedures, pre-and post-operative guidance, and waiting list status.
  • Assist in the training of new members of staff in the department, as required.

About Us

Stockport NHS Foundation Trust is a leading healthcare provider in the Stockport community, employing thousands of staff and serving a diverse population. We are committed to improving the diversity of our workforce and welcome applications from candidates from all backgrounds.

What We Offer

  • Competitive salary and benefits package, including annual leave and pension scheme membership.
  • Opportunities for professional development and career progression.
  • A supportive and inclusive work environment, with a focus on staff well-being and engagement.

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