Elective Booking Coordinator

4 weeks ago

Stockport, Stockport, United Kingdom Stockport NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and detail-oriented individual to join our Elective Booking & Scheduling Team at Stepping Hill Hospital. As a member of the team, you will play a crucial role in managing waiting lists for elective surgery and ensuring patients are treated in line with Trust Access policies.

Main Responsibilities

  • Manage the waiting list of a group of consultants, ensuring timely and efficient processing of patient referrals.
  • Monitor and maintain accurate records of patient wait times, ensuring compliance with Government Access Targets.
  • Coordinate admission and pre-operative assessment clinics, ensuring smooth patient flow and minimizing delays.
  • Act as a named contact point for patients, relatives, and medical representatives, providing excellent customer service and support.
  • Deal with patient enquiries in a helpful, courteous, and diplomatic manner, ensuring patient confidentiality is maintained at all times.
  • Ensure compliance with Trust policies, including Health & Safety, Infection Control, and Data Protection.
  • Provide advice to patients on admission procedures, pre-and post-operative guidance, and waiting list status.
  • Assist in the training of new staff members, as required.

About Us

Stockport NHS Foundation Trust is a leading healthcare provider in the Stockport community, employing over 10,000 staff members. We are committed to improving the diversity of our workforce and actively encourage applications from underrepresented groups.

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career development and professional growth
  • A supportive and inclusive work environment
  • Flexible working arrangements and work-life balance

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