Technical Service Desk Agent

3 days ago


Crawley, West Sussex, United Kingdom Manor Royal Business District Full time

We are seeking a talented Technical Service Desk Agent to join our ITDS Managed Services support desk team. As a key member of our team, you will provide high-quality 2nd and 3rd line technical IT support to our clients in the Manor Royal Business District.

This exciting opportunity requires a strong background in IT services, preferably with experience working in an IT service desk team. Your exceptional communication skills, combined with your ability to process and interpret complex information, will enable you to deliver a consistently high level of client experience.

The ideal candidate will have a full operational understanding of Microsoft Office 365 and MS hosted platforms, with the ability to provision and support them. They will also have a strong knowledge of managed IT hardware and software solutions, infrastructure, installation, troubleshooting, and support.

The salary for this role is approximately £28,000 per year, which includes a company pension, health and wellbeing programme, on-site parking, and 25 days holiday plus bank holidays. The schedule is Monday to Friday.

  • Provide some 1st but predominantly 2nd & 3rd line technical assistance to our IT & Unified Communications clients.
  • Have strong knowledge of managed IT hardware & software solutions, infrastructure, installation, troubleshooting & support.


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