Technical Field Engineer

1 day ago


Crawley, West Sussex, United Kingdom Zenzero Full time

**About the Role:**

We are looking for a talented Technical Field Engineer to join our team at Zenzero. As a Technical Field Engineer, you will be responsible for providing technical support and guidance to our customers and their end-users on general business IT systems.

**Key Responsibilities:**

  • Support customers and their end-users on general business IT systems, including Microsoft 365 and Azure.
  • Work with Project teams to assist with deployments and other installation activities.
  • Visit customer sites to complete scheduled activities such as installations, desk moves, upgrades, and changes.
  • Provide reactive support for Network, Server, and Storage equipment located on customer sites.

**Requirements:**

  • Knowledge and technical understanding of Microsoft 365 and general business IT systems.
  • Experience working in ITIL aligned environments, including SLAs, Incident Management, Service Request Fulfilment, and Change Management.
  • Familiarity with ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask).
  • Ability to build and configure end-user-computing devices to agreed standards.

**Benefits:**

  • Pension scheme.
  • Life insurance.
  • Healthcare benefits.

**Salary Estimate:** £50,000 - £70,000 per annum, depending on experience.



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