Field Services Engineer

2 days ago


Crawley, West Sussex, United Kingdom Zenzero Full time
Company Overview:
Zenzero is a leading Managed Services Provider (MSP) delivering comprehensive IT solutions to its clients. We are seeking a highly skilled Field Services Engineer to join our team of professionals. Our ideal candidate will possess exceptional technical expertise and excellent communication skills to support our customers and their end-users.

Salary: £45,000 - £60,000 per annum, depending on experience.

Job Description:
This role involves working as part of a Field Services team to provide general advice and guidance to customers and their end-users. You will need to work to defined Service Level Agreements (SLAs) and assist our Project teams with deployments and other installation activities. The successful candidate will have knowledge and technical understanding of Microsoft 365 and general business IT systems, including Azure, Intune & Autopilot. Additionally, they will have experience in using ConnectWise Manage or another IT Service Management tool.

Required Skills and Qualifications:
* Technical understanding of Microsoft 365 and general business IT systems
* Experience in using ConnectWise Manage or another ITSM tool
* Operational understanding and experience working in ITIL aligned environments
* Building and configuring end-user-computing devices
* Providing reactive support for Network, Server, and Storage equipment

Benefits:
* Competitive salary and benefits package
* Opportunity to work with a leading MSP
* Collaborative and dynamic work environment

Others:
The successful candidate will work from a Zenzero office and provide general support services when not visiting customer sites. They will also be responsible for ensuring Field Services fulfils all Key Performance Indicators (KPIs) and achieve SLAs.

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