Front Desk Operations Coordinator

3 days ago


Crawley, West Sussex, United Kingdom Crimson Hotels Group Full time

Crimson Hotels Group is a fast-growing, independently owned hotel operator with seven branded hotels under Hilton and IHG. As a Reservations Agent, you will play a vital role in ensuring exceptional customer service and meeting guests' needs by booking their rooms and answering their questions.

Key Responsibilities
  • Answering incoming calls and emails regarding hotel room reservations within required standards.
  • Assisting guests with booking, modifying, and cancelling reservations.
  • Providing information on hotel facilities.
  • Accurately inputting guest data.
  • Effectively handling complaints.

You will be expected to possess excellent communication skills (written and oral), to provide top-notch customer service while handling multiple tasks efficiently. Previous experience of working within a hospitality environment is highly desirable. You will also need to be flexible and able to lead by example in terms of living the values, customer service, and teamwork.

What We Offer
  • Fantastic room discounts within the Crimson Hotel group and across the worldwide IHG brand of hotels.
  • My Crimson Rewards and Recognition schemes (discount shopping and wellbeing), instant rewards, and employee of the month e-vouchers.
  • Birthday day off.
  • Private Healthcare Plan.
  • Superb learning and development opportunities for career progression.
  • Company pension scheme and life assurance.
  • Complimentary refreshments and freshly cooked meals while on duty.

We are an equal opportunities employer and welcome applications from all candidates who meet the eligibility criteria. Estimated salary: £25,000 - £30,000 per annum.



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