Technical Services Consultant

11 hours ago


Crawley, West Sussex, United Kingdom CV Library Full time
Company Overview
CV Library is a leading employer in the industry, committed to delivering exceptional support to our customers. Our team is passionate about innovation and excellence.

Job Summary
We are seeking a highly skilled Pensions Expert Support Advisor to join our team. As a Technical Services Consultant, you will provide technical support and guidance for our product and surrounding legislation. You will communicate complex information in simple language to ensure understanding among our customers. You will also identify training needs and provide coaching to customer service staff.

Key Responsibilities
- Act as a point of contact for customer services teams to resolve customer issues and enhance processes.
- Communicate complex information in simple language to ensure understanding among our customers.
- Keep customers informed about regulatory and legislative changes.
- Identify training needs and provide coaching to customer service staff.

Benefits
We offer a competitive salary, ranging from £55,000 to £70,000 per annum, depending on experience. In addition, we provide a generous pension scheme with up to 14% employer contribution, 25 days starting annual leave allowance, plus your birthday off, onsite parking in our office, comprehensive benefits package, including income protection and critical illness cover, an opportunity to work from abroad, support for parental and adoption leave, ongoing learning and development opportunities, and a range of social clubs and events.

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